Trauma-Informed Participant Support Lead

Stjosephcenter; Los Angeles (CA); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Excellent Benefits package

Job summary

St. Joseph Center is seeking a Participant Support Lead for the Skid Row Care Campus in Los Angeles.

This hands‑on lead coordinates shift coverage and actively engages with participants in common areas, guiding access to campus and community resources. The role emphasizes trauma‑informed interaction, coordination with Case Management and ICMS staff, and coaching of team members to ensure effective, respectful service delivery in a low‑barrier environment.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree in a related field preferred.
• Three or more years of experience in homeless services, outreach, service navigation, case‑management support, healthcare navigation, peer support, or other direct‑service settings preferred.
• Prior lead, supervisory, or team‑coordination experience preferred.
• Strong participant‑engagement, service‑navigation, leadership, communication, de‑escalation, and problem‑solving skills.

Responsibilities

• Coordinate daily assignments, coverage, shift briefings, handoffs, and participant‑service priorities.
• Model proactive, trauma‑informed participant engagement and help participants connect to campus and community resources.
• Support warm handoffs, appointments, follow‑up, navigation, and coordination with Case Management and ICMS staff.
• Coachstaff, reinforce role boundaries and documentation expectations, and coordinate with Safety when concerns require additional support.

Skills

Strong participant engagement

Leadership

Communication

De‑escalation

Problem solving

Education

High school diploma or equivalent

Associate’s or bachelor’s degree preferred

Job description

St. Joseph Center is seeking a Participant Support Lead for the Skid Row Care Campus in Los Angeles.

This hands‑on lead coordinates shift coverage and actively engages with participants in common areas, guiding access to campus and community resources. The role emphasizes trauma‑informed interaction, coordination with Case Management and ICMS staff, and coaching of team members to ensure effective, respectful service delivery in a low‑barrier environment.