Trauma-Informed Care Coordination Supervisor

Nationwide-Children; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Nationwide-Children is seeking a supervisor to lead Care Coordinators and Care Navigators serving children and families with complex needs. You will ensure timely coordination, training, and trauma-informed care across TCFSH programs, guiding staff through crises and improving service delivery.

You will monitor metrics, support organizational initiatives, and promote collaborative, equitable care while maintaining high professional standards.

Qualifications

• Bachelor’s degree in social work, counselling, public health, or related field is required.
• Master’s degree is preferred.
• Licensure (e.g., LSW, LISW, LPC, LPCC) is preferred.

Responsibilities

• Provide direct supervision to Care Coordinators and Care Navigators.
• Ensure timely coordination of services, referrals, follow-up, and documentation.
• Onboard and train staff with emphasis on trauma-informed care and resource navigation.
• Support staff in addressing high-risk and crisis situations.
• Track program metrics and outcomes to support quality improvement.
• Identify trends and opportunities to improve access and service delivery.

Skills

Care coordination

Staff supervision

Trauma-informed care

Resource navigation

Verbal communication

Written communication

Change coaching

Collaboration

Organizational skills

Education

Bachelor’s Degree in Social Work, Counselling, Public Health, or related field

Master’s Degree, preferred

Tools

Microsoft Office

Job description

Nationwide-Children is seeking a supervisor to lead Care Coordinators and Care Navigators serving children and families with complex needs. You will ensure timely coordination, training, and trauma-informed care across TCFSH programs, guiding staff through crises and improving service delivery.

You will monitor metrics, support organizational initiatives, and promote collaborative, equitable care while maintaining high professional standards.