Care Coordinator for High-Fidelity Wraparound Services (Intensive Care Coordination)- Supervisor

Better Morning, Inc; Washington (District of Columbia); On-site; USD 85,000 - 110,000; Full time

Job summary

Better Morning, Inc. in Washington, DC is seeking an experienced Care Coordinator Supervisor to lead a team delivering high‑fidelity wraparound services for individuals and families with complex needs.

You will blend clinical expertise with strong leadership to drive outcomes and community integration. You will oversee a team, ensure adherence to evidence‑based practices, and contribute to program evaluation and continuous improvement, all while maintaining patient‑centered care and regulatory

Qualifications

• Master's degree in Social Work, Counseling, Human Services, or a related field.
• Minimum 3-5 years of professional experience in care coordination or similar roles.
• Minimum 2 years of supervisory/leadership experience.
• DC license (LPC or LICSW).
• Demonstrated expertise in high-fidelity wraparound services or similar models.
• Strong knowledge of behavioral health, mental health, or substance use services.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Commitment to trauma-informed care practices and cultural competency.
• Valid driver’s license and reliable transportation.

Responsibilities

• Supervise, mentor, and develop a team of care coordinators with regular feedback and growth opportunities.
• Oversee delivery of high-fidelity wraparound services aligned with evidence-based practices.
• Conduct comprehensive clinical assessments and develop individualized care plans.
• Coordinate communication among multidisciplinary teams and families.
• Monitor caseload management and service utilization for efficiency.
• Analyze program data and outcomes to identify improvement opportunities.
• Maintain accurate documentation in compliance with regulations and policies.
• Respond to crisis situations with clinical judgment and guidance to staff.
• Participate in treatment planning meetings and interdisciplinary discussions.
• Build relationships with community partners to enhance service access.
• Ensure compliance with regulations, licensing, and organizational policies.
• Support onboarding and training of new staff.
• Advocate for participants’ needs while maintaining professional boundaries.
• Contribute to program evaluation and quality assurance.

Skills

Leadership

Team supervision

Data interpretation

Communication

Trauma-informed care

Education

Master's degree in Social Work / Human Services

Job description

Job Description

We are seeking an experienced and compassionate Care Coordinator Supervisor for High-Fidelity Wraparound Services to join our organization in Washington. In this supervisory role, you will lead a team of care coordinators delivering intensive care coordination services to individuals and families with complex behavioral health and social needs. You will combine clinical expertise with strong leadership capabilities to ensure high-quality, person-centered wraparound services that drive meaningful outcomes and foster sustainable community integration.

Responsibilities

• Supervise, mentor, and develop a team of care coordinators, providing regular feedback, performance reviews, and professional growth opportunities to ensure team excellence and staff retention
• Oversee the delivery of high-fidelity wraparound services, ensuring adherence to evidence-based practices, clinical standards, and organizational policies
• Conduct comprehensive clinical assessments and develop individualized care plans that address the unique needs, strengths, and goals of each participant
• Coordinate and facilitate communication among multidisciplinary team members, service providers, and family members to ensure integrated and collaborative care delivery
• Monitor care coordination activities, caseload management, and service utilization to optimize resource allocation and program efficiency
• Analyze program data, outcomes metrics, and performance indicators to identify trends, gaps, and opportunities for continuous improvement and innovation
• Maintain detailed and accurate documentation of care coordination activities, clinical notes, and service plans in compliance with regulatory and organizational requirements
• Respond to crisis situations and complex cases with assertiveness and clinical judgment, providing guidance to team members and implementing appropriate interventions
• Participate in treatment planning meetings, case conferences, and interdisciplinary team discussions to ensure coordinated and transparent care
• Build and maintain strong relationships with community partners, service providers, and stakeholders to enhance service accessibility and program effectiveness
• Ensure compliance with all applicable regulations, licensing requirements, and organizational policies related to care coordination and behavioral health services
• Support the onboarding and training of new team members, fostering an inclusive and supportive work environment
• Advocate for participants' needs and rights while maintaining professional boundaries and ethical standards
• Contribute to program evaluation, quality assurance initiatives, and the development of best practices within the wraparound services framework

Qualifications

Required Qualifications:

• Master's degree in Social Work, Counseling, Human Services, or a related field
• Minimum 3-5 years of professional experience in care coordination, case management, or intensive care coordination services
• Minimum 2 years of supervisory, leadership, or management experience
• DC license (LPC or LICSW)
• Demonstrated expertise in high-fidelity wraparound services or similar intensive care coordination models
• Strong knowledge of behavioral health, mental health, and/or substance use disorder services
• Excellent written and verbal communication skills with the ability to articulate complex clinical information clearly and professionally
• Strong analytical and problem-solving skills with the ability to interpret data and implement evidence-based solutions
• Commitment to trauma-informed care practices and cultural competency
• Valid driver's license and reliable transportation