Trauma-Informed Care Coordination Lead

Nationwide Children's Hospital; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Nationwide Children's Hospital in Columbus, OH seeks a Care Coordination Director to lead a team of Care Coordinators and Care Managers serving children, adults, and families facing abuse, violence, trauma, and complex psychosocial needs. You will collaborate with clinical, legal, medical, research, home visiting, housing, forensic, and community partners to ensure seamless intake through stabilization.

The role emphasizes trauma‑informed practice, staff supervision, onboarding, training, and

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Licensure (e.g., LSW, LISW, LPC, LPCC), preferred.
• Three years of experience in care coordination or related human services field; supervisory experience preferred.

Responsibilities

• Provide direct supervision to Care Coordinators and ensures alignment with TCFSH protocols, policies, and best practices.
• Ensure timely and effective coordination of services, including referrals, follow-up, and documentation.
• Provide onboarding and ongoing training to staff, with an emphasis on trauma-informed care, safety planning, and resource navigation.
• Support staff in addressing complex client needs, including high-risk and crisis situations.
• Track program metrics and outcomes, supporting continuous quality improvement efforts.
• Support implementation of organizational initiatives.
• Identify trends, gaps, and opportunities to improve access and service delivery.

Skills

Team leadership

Care coordination

Trauma-informed care

Staff training

Cultural competence

Communication skills

Problem solving

Interagency collaboration

Staff coaching

Change management

Education

Bachelor’s Degree in Social Work, Counselling, Public Health, or related field

Master’s Degree, preferred

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Nationwide Children's Hospital in Columbus, OH seeks a Care Coordination Director to lead a team of Care Coordinators and Care Managers serving children, adults, and families facing abuse, violence, trauma, and complex psychosocial needs. You will collaborate with clinical, legal, medical, research, home visiting, housing, forensic, and community partners to ensure seamless intake through stabilization.

The role emphasizes trauma‑informed practice, staff supervision, onboarding, training, and