Coordination and Access Supervisor

10 Nationwide Children's Hospital; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Nationwide Children's Hospital is seeking a supervisor for Care Coordinators who support children, adults, and families facing abuse, trauma and complex psychosocial needs. You will lead care navigation, ensure seamless coordination, and align workflows with hospital protocols across teams.

You will train staff in trauma-informed care, manage referrals, and guide performance improvement while collaborating with clinical, legal, research, and community partners.

Qualifications

• Bachelor's degree in Social Work, Counselling, Public Health, or related field required.
• Master's degree preferred.
• Three years of experience in care coordination or related field; supervisory experience preferred.

Responsibilities

• Supervise Care Coordinators and Care Navigators following TCFSH protocols.
• Coordinate services, referrals, follow-up, and documentation timely.
• Provide onboarding and ongoing trauma-informed staff training.
• Support staff in high-risk and crisis situations with resource navigation.
• Track program metrics and contribute to quality improvement.

Skills

Care coordination

Team leadership

Communication skills

Coaching

Collaboration

Diversity & inclusion

Trauma-informed care

Microsoft Office

EHR experience

Education

Bachelor's degree in Social Work, Counselling, Public Health, or related field

Master's degree preferred

Tools

EHR

Microsoft Teams

PowerPoint

Job description

Overview

Job Description Summary: Leads a team of Care Coordinators/Care Managers who serve children, adults, and families experiencing abuse, violence, trauma, and other complex psychosocial needs. Collaborates closely with clinical, legal, medical, research, home visiting, housing, forensic, and community partners to ensure families experience a seamless continuum of care from intake through stabilization.

Essential Functions

Provide direct supervision to Care Coordinators and Care Navigators and ensures alignment with The Center for Family Safety and Healing (TCFSH) protocols, policies, and best practices. Ensure timely and effective coordination of services, including referrals, follow-up, and documentation. Provide onboarding and ongoing training to staff, with an emphasis on trauma-informed care, safety planning, and resource navigation. Support staff in addressing complex client needs, including high-risk and crisis situations. Track program metrics and outcomes, supporting continuous quality improvement efforts. Support implementation of organizational initiatives. Identify trends, gaps, and opportunities to improve access and service delivery.

Education Requirement

Bachelor's Degree in Social Work, Counselling, Public Health, or related field, required. Master's Degree, preferred.

Licensure Requirement

Licensure (e.g., LSW, LISW, LPC, LPCC), preferred.

Skills

Ability to develop and implement an integrated care coordination model across TCFSH programs. Ability to establish standardized workflows, referral pathways, and care management protocols. Strong verbal and written communication skills, with the ability to clearly convey information to team members, healthcare providers, and families in a professional and tactful manner. Ability to coach team members through change, provide constructive feedback and recognition, delegate tasks effectively, and make informed decisions. Ability to foster collaboration and build positive working relationships within the team. Ability to effectively interact with individuals from diverse age groups and backgrounds. Strong organizational skills with a high level of attention to detail. Ability to ensure services are trauma-informed, survivor-centered, culturally responsive, and equitable. Ability to promote continuous quality improvement and evidence-informed practices. Proficiency in Microsoft Office applications, including Outlook, Word, PowerPoint, Excel, and Teams.

Experience

Three years of experience in care coordination, case management, or a related human services field, required. Prior supervisory or team lead experience, preferred. Demonstrated experience working with individuals impacted by trauma, family violence, or complex social needs. Experience in healthcare, child welfare, domestic violence, or community-based settings. Experience with Electronic Health Record (EHR), preferred.

Physical Requirements

OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Lifting / Carrying: 21-40 lbs, Reaching above shoulder, Seeing - Far/near, Squat/kneel, Standing FREQUENTLY: Depth perception, Sitting, Walking CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Hearing acuity, Interpreting Data, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Peripheral vision, Problem solving, Repetitive hand/arm use.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet

Company Culture

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We're 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children's Hospital. A Place to Be Proud.