Transportation Supervisor — Luxury Hotel Guest Services

Auburn Marriott Opelika Resort & Spa at Grand National; Fairhope (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

401(k) with Company Match

Exclusive Discounts

Career Growth Opportunities

Job summary

The Grand Hotel Golf Resort & Spa, Autograph Collection in Point Clear, AL, is looking for a Transportation Supervisor to lead the Transportation Department and ensure safe, guest‑focused mobility. You will supervise drivers, coordinate bookings, maintain records, and partner with bell staff and guest services to deliver a seamless transportation experience that reflects Marriott standards.

This role emphasizes strong leadership, training, and communication, with daily focus on safety, service

Responsibilities

• Team Supervision: Oversee daily activities of transportation drivers, providing clear direction, coaching, and support to ensure efficient operations and superior guest service.
• Guest Engagement: Interact with guests in a warm and professional manner, assisting with requests and ensuring their transportation experience exceeds expectations.
• Training & Development: Train and onboard new hires, conduct cross-training, and empower associates to deliver excellent customer service in alignment with Marriott Autograph Collection standards.
• Operational Oversight: Manage transportation bookings, maintain accurate service records, and ensure seamless scheduling for optimal efficiency.
• Vehicle Maintenance: Monitor vehicle records, oversee routine maintenance, and administer road tests to ensure all drivers and vehicles meet safety and service standards.
• Communication & Leadership: Foster open, ongoing communication with associates to share business objectives, recognize achievements, and drive team performance.
• Service Excellence: Review guest feedback, address concerns, and implement corrective action plans to continuously enhance the guest experience.
• Collaboration: Build and maintain strong relationships across departments to support bell staff, gate operations, and guest services.
• Professional Presence: Represent hotel management when needed, addressing guest or operational concerns promptly and effectively.

Job description

The Grand Hotel Golf Resort & Spa, Autograph Collection in Point Clear, AL, is looking for a Transportation Supervisor to lead the Transportation Department and ensure safe, guest‑focused mobility. You will supervise drivers, coordinate bookings, maintain records, and partner with bell staff and guest services to deliver a seamless transportation experience that reflects Marriott standards.

This role emphasizes strong leadership, training, and communication, with daily focus on safety, service