Guest Services Supervisor

Grand Hotel Golf Resort and Spa, Autograph Collection; Fairhope (AL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) Match

Discounts

Career growth

Job summary

Grand Hotel Golf Resort & Spa, Autograph Collection on Alabama’s Gulf Coast is seeking a Transportation Supervisor to lead daily transportation operations and ensure guest satisfaction across bell staff, gate, and transport services. You will oversee drivers, monitor safety records, and collaborate with departments to deliver seamless guest experiences.

The role emphasizes team leadership, on-going training, and maintaining high safety standards while upholding Marriott Autograph Collection

Job description

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Be a part of a historic destination known for its exceptional hospitality and unforgettable guest experiences- The Grand Life is calling, come share it with us! As a Transportation Supervisor, you will play a key role in leading and supporting the Transportation Department to deliver exceptional hospitality and seamless transportation services. Acting as a representative of hotel management, you will take charge of daily operations, resolve guest concerns, and provide leadership that fosters a positive and welcoming atmosphere. In addition to supervising the transportation team, you will assist bell staff, gate, and transportation operations with a strong focus on vehicle safety and maintenance.

Key Responsibilities

• Team Supervision: Oversee daily activities of transportation drivers, providing clear direction, coaching, and support to ensure efficient operations and superior guest service.
• Guest Engagement: Interact with guests in a warm and professional manner, assisting with requests and ensuring their transportation experience exceeds expectations.
• Training & Development: Train and onboard new hires, conduct cross-training, and empower associates to deliver excellent customer service in alignment with Marriott Autograph Collection standards.
• Operational Oversight: Manage transportation bookings, maintain accurate service records, and ensure seamless scheduling for optimal efficiency.
• Vehicle Maintenance: Monitor vehicle records, oversee routine maintenance, and administer road tests to ensure all drivers and vehicles meet safety and service standards.
• Communication & Leadership: Foster open, ongoing communication with associates to share business objectives, recognize achievements, and drive team performance.
• Service Excellence: Review guest feedback, address concerns, and implement corrective action plans to continuously enhance the guest experience.
• Collaboration: Build and maintain strong relationships across departments to support bell staff, gate operations, and guest services.
• Professional Presence: Represent hotel management when needed, addressing guest or operational concerns promptly and effectively.

Perks & Benefits

• Health, Dental, and Vision Coverage - Comprehensive plans, including FSA and HSA options.
• 401(k) with Company Match - Secure your future with our retirement savings plan.
• Exclusive Discounts - Enjoy savings on hotel stays, dining, golf, and retail at PCH Hotels & Resorts and worldwide through Marriott.
• Career Growth Opportunities - Access to ongoing training and development for career advancement.

Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering hospitality with heart & soul. Become part of a team dedicated to crafting unforgettable guest experiences while growing your career in a stunning and inspiring environment.