Transportation Supervisor – Guest Experience Leader

Auburn Marriott Opelika Resort & Spa at Grand National; Alabama; On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

401(k) with Company Match

Exclusive Discounts

Job summary

Grand Hotel Golf Resort & Spa, Autograph Collection in Point Clear, AL, seeks a Transportation Supervisor to lead the Transportation Department and deliver exceptional hospitality with a focus on safety and efficiency. You will supervise drivers, engage guests, and ensure seamless operation of bookings and vehicle maintenance.

The role emphasizes leadership, training, and cross-department collaboration to maintain Marriott Autograph Collection standards and an outstanding guest experience.

Qualifications

• Experience leading transportation drivers.
• Strong guest service focus.
• Ability to train new hires.

Responsibilities

• Oversee daily transportation driver activities with clear direction.
• Interact with guests to ensure transportation experiences meet expectations.
• Train and onboard new hires; cross-train staff.
• Manage transportation bookings and scheduling.
• Monitor vehicle records and schedule routine maintenance.
• Lead with open communication and recognize achievements.
• Address guest feedback and implement corrective actions.
• Collaborate across departments to support bell staff, gate operations, and guest services.
• Represent hotel management when needed to address concerns.

Skills

Team supervision

Guest engagement

Training & development

Operations oversight

Vehicle maintenance

Safety awareness

Communication

Leadership

Cross-team collaboration

Job description

Grand Hotel Golf Resort & Spa, Autograph Collection in Point Clear, AL, seeks a Transportation Supervisor to lead the Transportation Department and deliver exceptional hospitality with a focus on safety and efficiency. You will supervise drivers, engage guests, and ensure seamless operation of bookings and vehicle maintenance.

The role emphasizes leadership, training, and cross-department collaboration to maintain Marriott Autograph Collection standards and an outstanding guest experience.