Guest Services Supervisor

PCH Hotels And Resorts, Inc.; Alabama; On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

401(k) with Company Match

Exclusive Discounts

Job summary

Grand Hotel Golf Resort & Spa, Autograph Collection in Point Clear, AL, seeks a Transportation Supervisor to lead the Transportation Department and deliver exceptional hospitality with a focus on safety and efficiency. You will supervise drivers, engage guests, and ensure seamless operation of bookings and vehicle maintenance.

The role emphasizes leadership, training, and cross-department collaboration to maintain Marriott Autograph Collection standards and an outstanding guest experience.

Qualifications

• Experience leading transportation drivers.
• Strong guest service focus.
• Ability to train new hires.

Responsibilities

• Oversee daily transportation driver activities with clear direction.
• Interact with guests to ensure transportation experiences meet expectations.
• Train and onboard new hires; cross-train staff.
• Manage transportation bookings and scheduling.
• Monitor vehicle records and schedule routine maintenance.
• Lead with open communication and recognize achievements.
• Address guest feedback and implement corrective actions.
• Collaborate across departments to support bell staff, gate operations, and guest services.
• Represent hotel management when needed to address concerns.

Skills

Team supervision

Guest engagement

Training & development

Operations oversight

Vehicle maintenance

Safety awareness

Communication

Leadership

Cross-team collaboration

Job description

Grand Hotel | Autograph Collection
Point Clear, AL 36564, USA

Description

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Be a part of a historic destination known for its exceptional hospitality and unforgettable guest experiences—The Grand Life is calling, come share it with us!

As a Transportation Supervisor, you will play a key role in leading and supporting the Transportation Department to deliver exceptional hospitality and seamless transportation services. Acting as a representative of hotel management, you will take charge of daily operations, resolve guest concerns, and provide leadership that fosters a positive and welcoming atmosphere. In addition to supervising the transportation team, you will assist bell staff, gate, and transportation operations with a strong focus on vehicle safety and maintenance.

Key Responsibilities:

• Team Supervision: Oversee daily activities of transportation drivers, providing clear direction, coaching, and support to ensure efficient operations and superior guest service.
• Guest Engagement: Interact with guests in a warm and professional manner, assisting with requests and ensuring their transportation experience exceeds expectations.
• Training & Development: Train and onboard new hires, conduct cross-training, and empower associates to deliver excellent customer service in alignment with Marriott Autograph Collection standards.
• Operational Oversight: Manage transportation bookings, maintain accurate service records, and ensure seamless scheduling for optimal efficiency.
• Vehicle Maintenance: Monitor vehicle records, oversee routine maintenance, and administer road tests to ensure all drivers and vehicles meet safety and service standards.
• Communication & Leadership: Foster open, ongoing communication with associates to share business objectives, recognize achievements, and drive team performance.
• Service Excellence: Review guest feedback, address concerns, and implement corrective action plans to continuously enhance the guest experience.
• Collaboration: Build and maintain strong relationships across departments to support bell staff, gate operations, and guest services.
• Professional Presence: Represent hotel management when needed, addressing guest or operational concerns promptly and effectively.

As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:

• Health, Dental, and Vision Coverage – Comprehensive plans, including FSA and HSA options.
• 401(k) with Company Match – Secure your future with our retirement savings plan.
• Exclusive Discounts – Enjoy savings on hotel stays, dining, golf, and retail at PCH properties and worldwide through Marriott.
• Career Growth Opportunities – Access to ongoing training and development for career advancement.

Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering hospitality with heart & soul. Become part of a team dedicated to crafting unforgettable guest experiences while growing your career in a stunning and inspiring environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.