Transportation Representative, Transportation Representative

Amazon; Nashville (TN); On-site; USD 40,000 - 52,000; Full time

Job summary

L2 associates at ASSPL - Telangana serve as the primary interface between Amazon and delivery partners, addressing concerns and helping resolve issues. You will identify partner needs and propose process improvements to enhance service quality.

The role emphasizes clear communication, teamwork, and timely handling of escalations while maintaining performance metrics. This on-site position supports Amazon customers and partners globally.

Qualifications

• Graduation in any specialization from a recognized university.
• Excellent written and verbal communication skills.
• Ability to communicate clearly with all customers.
• Strong comprehension and concentration to resolve issues.
• Able to work in a team and independently.
• Familiarity with Windows XP, Outlook, Word, and Internet Explorer.
• Excellent typing skills and ability to navigate websites.
• Proficiency with email applications.

Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Skills

Excellent communication skills

Teamwork

Concentration

Typing skills

Email applications

Navigate websites

Education

Graduation in any specialization

Tools

Windows XP

Microsoft Outlook

Microsoft Word

Internet Explorer

Excel

SQL

Job description

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Description

Job Description for L2 associates

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary Of Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications

Preferred Qualifications

• Knowledge of and proficiency in Excel and SQL
• Experience in logistics, or experience in an operational role

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ASSPL - Telangana

Job ID: A10571493