Transportation Representative, AV

Amazon Inc.; Indiana; On-site; USD 4,200 - 7,400; Full time

Job summary

Amazon Dev Center India - Hyderabad - A85 is seeking a Trans Ops Representative to facilitate information flow between carriers, hubs, and warehouses and resolve issues impacting customer experience.

The role covers inbound and outbound operations, requiring strong analytical skills, data-driven decision making, and clear written and spoken communication to support 24/7 operations and continuous improvement.

Qualifications

• Experience with analytics and reporting.
• Strong written and verbal communication.
• Ability to work in a fast-paced environment.

Responsibilities

• Communicate with external customers (Carriers, Vendors/Suppliers) and internal teams.
• Pull data from multiple databases and perform ad hoc reporting and analysis.
• Develop and understand performance metrics to drive business results.
• Explain business impact of trends and make data-driven decisions.

Skills

Analytical skills

Attention to detail

Communication

Tools

SQL

AI tools

Job description

Description

A Trans Ops Representative at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.

Key job responsibilities

Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)

• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
• Develop and/or understand performance metrics to assist with driving business results.
• Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC.
• Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
• Must be able to systematically escape problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
• Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these findings in a review forum.

Providing real-time customer experience by working in 24*7 operating environment.

Basic Qualifications

• 1.Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• 2.Excellent communication skills

Preferred Qualifications

• Knowldge of SQL, AI tools

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Dev Center India - Hyderabad - A85

Job ID: A10586183