Delivery Partner Support Specialist

Amazon; Nashville (TN); On-site; USD 40,000 - 52,000; Full time

Job summary

L2 associates at ASSPL - Telangana serve as the primary interface between Amazon and delivery partners, addressing concerns and helping resolve issues. You will identify partner needs and propose process improvements to enhance service quality.

The role emphasizes clear communication, teamwork, and timely handling of escalations while maintaining performance metrics. This on-site position supports Amazon customers and partners globally.

Qualifications

• Graduation in any specialization from a recognized university.
• Excellent written and verbal communication skills.
• Ability to communicate clearly with all customers.
• Strong comprehension and concentration to resolve issues.
• Able to work in a team and independently.
• Familiarity with Windows XP, Outlook, Word, and Internet Explorer.
• Excellent typing skills and ability to navigate websites.
• Proficiency with email applications.

Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Skills

Excellent communication skills

Teamwork

Concentration

Typing skills

Email applications

Navigate websites

Education

Graduation in any specialization

Tools

Windows XP

Microsoft Outlook

Microsoft Word

Internet Explorer

Excel

SQL

Job description

L2 associates at ASSPL - Telangana serve as the primary interface between Amazon and delivery partners, addressing concerns and helping resolve issues. You will identify partner needs and propose process improvements to enhance service quality.

The role emphasizes clear communication, teamwork, and timely handling of escalations while maintaining performance metrics. This on-site position supports Amazon customers and partners globally.