Transportation Specialist, ROW IB

Amazon; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Amazon is seeking a Transportation Specialist for the NOC inbound operations to facilitate flow of information between warehouses, category teams, and carriers. The role focuses on resolving issues that affect customer experience and business continuity within inbound logistics.

You will address vendor/seller requests via email, calls, and ticketing, using data analysis to identify blockers and provide timely resolutions, while maintaining high standards for vendor experience.

Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics.
• Experience with Excel and strong analytical, detail-oriented, and communication abilities.
• Experience managing time efficiently and collaborating with internal, partner, and customer teams.
• SQL for data mining or BI is a plus.

Responsibilities

• Provide timely resolutions to vendor/seller requests by researching with internal tools and making data-driven decisions.
• Communicate clearly in written and verbal form and analyse data to identify trends to improve Customer Experience.

Skills

Analytical skills

Effective communication

Time management

Collaboration with internal/partner/cx

Education

Bachelor's degree in quantitative/technical field

Tools

Excel

SQL

Job description

Description

A Transportation Specialist at NOC facilitates flow of information between different stakeholders (Warehouses/Category teams/Carriers) and resolves any potential issues that impact customer experience and business continuity. Transportation Specialist at NOC works across Inbound operations.

Inbound Operations deals with Vendor/Carrier/FC relationship, to plan the freight for delivery in warehouses as per given appointment time. Transportation Specialist on Inbound addresses any potential issues occurring during the lifecycle of forecasting to actual delivery of the appointment.

Key job responsibilities

A Transportation Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form.

A day in the life

A Transportation Specialist is responsible for addressing vendor/seller requests via mails/calls/Ticketing mechanism in a timely manner within an ambiguous environment using data analysis and other tools. This requires high level of ownership by facilitating flow of information, reporting progress and identifying blockers & providing resolutions. A Transportation Specialist will insist on high standards while addressing requests, removing barriers and proposing solutions for better vendor experience.

About The Team

NOC Inbound Team manages and owns the end to end execution of vendor’s/seller’s shipment inbounding process. This includes Appointment scheduling & prioritization, Appt sidelining and rescue, Appt modification etc and other related process/tasks across IN and ECCF countries.

Basic Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
• Experience with Excel
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams

Preferred Qualifications

• Experience with advanced use of SQL for data mining and business intelligence
• Excellent time-management skills
• Experience in creating process improvements with automation and analysis.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ASSPL - Telangana - D82

Job ID: A10434199