Transportation Representative, Transportation Representative

Amazon Inc.; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

ASSPL - Telangana is seeking an L2 Associate to act as the main interface between Amazon and delivery partners. The role involves identifying DP concerns, troubleshooting issues, and proposing process improvements to enhance delivery operations.

Responsibilities include clear communication, timely service, escalation handling, and maintaining performance metrics while working both independently and in a team environment. Proficiency with Windows, Outlook, and common Office tools is required.

Qualifications

• Excellent written and verbal communication skills.
• Ability to communicate clearly with customers and partners.
• Strong typing skills and email proficiency.

Responsibilities

• Communicate professionally with Amazon customers and delivery partners.
• Provide prompt and efficient service.
• Escalate and report issues via the escalation matrix.
• Demonstrate time-management skills and handle multiple tasks.
• Meet or exceed performance metrics.
• Identify trends and suggest process improvements.

Skills

Clear communication

Written communication

Typing proficiency

Email applications

Web navigation

Education

Graduation in any field

Tools

Excel

SQL

Job description

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Description

Job Description for L2 associates

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary Of Responsibilities

• Effectively communicate in a clear and professional manner at all times


• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners


• Effectively manage sensitive cases by reporting up the escalation matrix


• Demonstrate excellent time-management skills


• Maintains or exceeds targeted performance metrics


• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications

Preferred Qualifications

• Knowledge of and proficiency in Excel and SQL


• Experience in logistics, or experience in an operational role

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ASSPL - Telangana

Job ID: A10571484