Transportation Specialist, NA QC

Amazon Inc.; Indiana; On-site; USD 70,000 - 110,000; Full time

Job summary

ASSPL - Telangana - D82 is seeking a Transportation Specialist for the NOC NA to manage escalations, analyze historical results, and drive improvements in visibility tools and processes across the Amazon Supply Chain. The role requires a proactive, detail-oriented individual with strong communication and project-management skills.

Candidates should have a Bachelor's in a technical field and experience with Excel and SQL.

Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics.
• Experience with Excel.
• Experience with SQL.

Responsibilities

• Communicate with internal customers (CS, MM, LM, FC, Trans Program, HR).
• Demonstrate strong written and verbal communication and present complex information clearly.
• Manage multiple priorities with minimal supervision while maintaining high attention to detail.
• Apply analytical, mediation and problem-resolution skills to escalations.
• Show leadership with ownership, driving improvements and SOPs as needed.

Skills

Analytical thinking

Problem solving

Communication skills

Education

Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics

Tools

SQL

Excel

Job description

Description

Job Description for Transportation Specialist - NOC NA

Description

Job Description for Transportation Specialist - NOC NA

NOC (Network Operations Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.

Key job responsibilities

Purview of a Transportation Specialist

Responsibilities

In this role, the candidate will work with business and operations team to solve customer escalations, analyze historic results, initiate programs – all in an environment of rapid growth and increasing complexity. Candidate will drive improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must show significant ownership on customer issues and proactively initiate SOPs and process changes as required. He/she will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, analytic insight, and be a passionate advocate of customer to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, and have excellent project-management skills Responsibilities include, but are not limited to:

Communication with internal customers (CS, MM, LM, FC, Trans Program, HR).

Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely.

High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.

Strong analytical, mediation and problem resolution skills.

Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.

Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams.

Basic Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
• Experience with Excel
• Experience with SQL

Preferred Qualifications

• Bachelor's degree or above in a quantitative/technical field such as computer science, engineering, statistics

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company

ASSPL - Telangana - D82

Job ID: A10599674