Transportation Representative, ROW IB

Amazon; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Amazon ROW IB is seeking a Transportation Representative to support daily operational activities across INFCs, ensuring earliest appointments for sellers and addressing vendor/seller requests. You will facilitate information flow between stakeholders, resolve issues, and uphold program standards for individual and team performance.

The role emphasizes data analysis, timely decision-making, and clear communication while maintaining high standards and ownership in a dynamic environment.

Qualifications

• Bachelor’s degree or higher (or equivalent)
• Strong analytical and detail-oriented mindset
• Excellent written and verbal communication across levels (internal, partner, and customer)
• Ability to manage time efficiently and meet goals

Responsibilities

• Resolve seller/vendor requests via email, calls, and ticketing in a timely manner
• Analyze data to identify trends and drive seller experience without compromising timelines
• Communicate clearly in English both in writing and verbally to various stakeholders

Skills

Analytical skills

Attention to detail

Effective communication

Time management

Communication across levels

Education

Associate degree or higher

Tools

SQL

Job description

Description

ROW IB team is seeking a highly motivated transportation representative to help manage daily operational activities centrally across INFCs. Our teams' objective is to provide earliest appointment to all the sellers and address vendor/sellers appointment related requests. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class services with Amazon.in's customer centric focus applied to the Seller and vendor experience. The transportation representative will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met. An transportation Representative at ROW IB is responsible for flow of information between different stakeholders and resolves the issues created by sellers/vendors accurately in a timely manner.

Key job responsibilities

An Transportation Representative provides timely resolution to the issue in hand by checking and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive seller experience without compromising on time. The candidate should have the basic understanding of inbounding and should be able to communicate clearly in english in the written and verbal form via mails and hotline calls.

A day in the life

An Transportation Representative is responsible for addressing vendor/seller requests via mails/calls/Ticketing mechanism in a timely manner within an ambiguous environment using data analysis and other tools. This requires high level of ownership by facilitating flow of information, reporting progress and identifying blockers & providing resolutions. An Transportation Representative will insist on high standards while addressing requests and proposing alternate solutions by checking earliest availability.

About The Team

Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle-free and smooth inbounding experience to all sellers and vendors across Amazon fulfillment centers. The team is responsible to plan the freight delivery across fulfillment centers, perform rescue operations, contingency management and address vendor'seller appointment related requests.

Basic Qualifications

• Associate's degree or above, or Master's degree or above
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive).

Preferred Qualifications

• Experience with advanced use of SQL for data mining and business intelligence, or experience in creating process improvements with automation and analysis

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Job ID: A10551683