Delivery Partner Support Specialist

Amazon Inc.; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

ASSPL - Telangana is seeking an L2 Associate to act as the main interface between Amazon and delivery partners. The role involves identifying DP concerns, troubleshooting issues, and proposing process improvements to enhance delivery operations.

Responsibilities include clear communication, timely service, escalation handling, and maintaining performance metrics while working both independently and in a team environment. Proficiency with Windows, Outlook, and common Office tools is required.

Qualifications

• Excellent written and verbal communication skills.
• Ability to communicate clearly with customers and partners.
• Strong typing skills and email proficiency.

Responsibilities

• Communicate professionally with Amazon customers and delivery partners.
• Provide prompt and efficient service.
• Escalate and report issues via the escalation matrix.
• Demonstrate time-management skills and handle multiple tasks.
• Meet or exceed performance metrics.
• Identify trends and suggest process improvements.

Skills

Clear communication

Written communication

Typing proficiency

Email applications

Web navigation

Education

Graduation in any field

Tools

Excel

SQL

Job description

ASSPL - Telangana is seeking an L2 Associate to act as the main interface between Amazon and delivery partners. The role involves identifying DP concerns, troubleshooting issues, and proposing process improvements to enhance delivery operations.

Responsibilities include clear communication, timely service, escalation handling, and maintaining performance metrics while working both independently and in a team environment. Proficiency with Windows, Outlook, and common Office tools is required.