Transportation QA & Claims Coordinator

Edward Don & Company; Woodridge (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Edward Don & Company in Woodridge, IL is seeking a Warehouse/Logistics Associate to manage overages, shortages, and damages noted at receipt, coordinate with carriers, and resolve discrepancies.

You will maintain OSD records, provide reporting, and support cross-functional teams in loss prevention and claims resolution. A High School diploma and 1–2+ years in logistics are required; SAP experience is a plus.

Qualifications

• High School Diploma or GED Required.
• 1 to 2+ years of warehouse/distribution center or transportation/logistics experience; strong attention to detail and accuracy.
• Intermediate knowledge of Microsoft 365 (Excel, Outlook, Teams, Word).
• Experience with SAP and fleet routing software preferred.

Responsibilities

• Determine value of over, short, or damaged product at receipt and collaborate with Transportation Team to identify at-fault parties for damage claims.
• Identify warehouse receipt discrepancies and resolve issues to prevent loss of compensation for damaged or short product.
• Research and respond to inquiries from accounting and corporate claims about discrepancies.
• Maintain up-to-date records of all OSDs noted at receipt and provide reporting as needed.
• Schedule pickup appointments with carriers and provide required documentation to all parties.
• Create and waive shipments to maintain tracking of returns.
• Identify incomplete or incorrect OSDs and forward to operations with backup documents.
• Provide cross-department support to improve processes related to crossdocking and claims.
• Research and approve or deny DC-related detention requests.
• Provide backup for processing unbilled (add on) requests.
• Research DC or carrier issues and prepare reports for communication to the DC, carrier, or management.
• Generate and distribute scheduled and ad-hoc reports as required.
• Serve as back up for the Transportation Router as needed.

Skills

Attention to detail

Accuracy

Math skills

Problem solving

Independent work

Education

High School Diploma or GED

Tools

Microsoft 365

Excel

Outlook

Teams

Word

SAP

Fleet routing software

Job description

Edward Don & Company in Woodridge, IL is seeking a Warehouse/Logistics Associate to manage overages, shortages, and damages noted at receipt, coordinate with carriers, and resolve discrepancies.

You will maintain OSD records, provide reporting, and support cross-functional teams in loss prevention and claims resolution. A High School diploma and 1–2+ years in logistics are required; SAP experience is a plus.