Transportation QA & Claims Coordinator

North American Transportation Management Institute; Woodridge (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

North American Transportation Management Institute is seeking a detail-oriented logistics coordinator to manage overages, shortages and damaged goods at receipt. The role will partner with the Transportation Team to resolve claims, track OSD data, and support carrier communications and returns processing.

The candidate should have 1–2+ years in warehousing or logistics, strong Microsoft 365 skills, and the ability to work independently in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 1–2+ years warehouse/distribution center or transportation/logistics experience; strong attention to detail and accuracy; intermediate Microsoft 365 (Excel, Outlook, Teams, Word).
• Greater than 3 years in warehouse/distribution or logistics; prior SAP and fleet routing software experience preferred.

Responsibilities

• Determine value of over, short, or damaged product at receipt and collaborate on damage claims.
• Identify discrepancy instances and resolve issues to prevent loss of compensation.
• Research inquiries from accounting and claims departments regarding discrepancies.
• Maintain records of OSDs; provide reporting as needed.
• Schedule carrier pickups and provide required documentation.
• Create and waive shipments to track returns.
• Identify and escalate incomplete or incorrect OSDs and forward to operations.
• Support cross-docking, claims, and related process improvements.
• Approve or deny DC detention requests.
• Back up processing unbilled requests.
• Research DC or carrier issues and prepare reports for communication.
• Distribute both scheduled and ad-hoc reports.
• Serve as back up for Transportation Router.

Skills

Attention to detail

Math and problem solving

Education

High School Diploma or GED

Tools

Microsoft 365

SAP

Fleet routing software

Job description

North American Transportation Management Institute is seeking a detail-oriented logistics coordinator to manage overages, shortages and damaged goods at receipt. The role will partner with the Transportation Team to resolve claims, track OSD data, and support carrier communications and returns processing.

The candidate should have 1–2+ years in warehousing or logistics, strong Microsoft 365 skills, and the ability to work independently in a fast-paced environment.