Transportation Logistics Operator- Bilingual (Korean/ English)

Woongjin, Inc; San Diego (CA); On-site; USD 39,000 - 43,000; Full time

Job summary

WOONGJIN INC. is seeking a Logistics Coordinator to schedule and coordinate delivery appointments for major retail customers including Walmart, Target, Costco, Amazon, and Sam's Club.

You will communicate with customers, carriers, and internal teams to align shipments and delivery schedules. Responsibilities include updating appointment confirmations, tracking shipments, resolving delivery issues, maintaining accurate data in internal systems, and building strong relationships with carriers and

Qualifications

• Strong communication and customer service skills.
• Excellent organization and time management.
• Attention to detail and accuracy.
• Shipment tracking and appointment scheduling.
• Problem solving and issue resolution.
• Strong follow up and multitasking abilities.
• Proficient in Microsoft Excel, Outlook, and Word.
• Ability to work in a fast paced environment.

Responsibilities

• Coordinate and schedule delivery appointments for major retail customers, including Walmart, Sam's Club, Target, Costco, Amazon, and BJ's.
• Communicate with customers, carriers, internal transportation teams regarding shipments and delivery schedules.
• Request, confirm, and update delivery appointments through customer portals.
• Monitor shipment status and follow up on late, delayed, refused, or rescheduled deliveries.
• Prepare and review appointment confirmations.
• Track inbound and outbound shipments and provide customers with accurate ETAs.
• Resolve delivery issues, appointment conflicts, shortages, damages, and other customer concerns.
• Enter and maintain accurate shipment and customer information in the internal system
• Respond to customer emails and phone calls professionally and promptly.
• Escalate urgent transportation or customer issues to the appropriate departments.
• Maintain daily shipment reports, appointment schedules, and tracking spreadsheets.
• Follow up with carriers to ensure appointments are met and deliveries are completed.
• Build strong relationships with key customers and transportation partners.
• Support the logistics team with daily operational tasks

Skills

Communication

Customer service

Organization

Time management

Attention to detail

Shipment tracking

Appointment scheduling

Problem solving

Multitasking

MS Excel

MS Outlook

MS Word

Education

High school diploma or equivalent

Tools

MS Excel

MS Outlook

MS Word

Job description

• Contract
• Compensation: USD 28 - USD 31 - hourly

Company Description

WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Our Mission

• Medical Insurance
• Vision Insurance
• 401(k)
• Paid Sick hours

Job Description

• Coordinate and schedule delivery appointments for major retail customers, including Walmart, Sam's Club, Target, Costco, Amazon, and BJ's.
• Communicate with customers, carriers, internal transportation teams regarding shipments and delivery schedules.
• Request, confirm, and update delivery appointments through customer portals.
• Monitor shipment status and follow up on late, delayed, refused, or rescheduled deliveries.
• Prepare and review appointment confirmations.
• Track inbound and outbound shipments and provide customers with accurate ETAs.
• Resolve delivery issues, appointment conflicts, shortages, damages, and other customer concerns.
• Enter and maintain accurate shipment and customer information in the internal system
• Respond to customer emails and phone calls professionally and promptly.
• Escalate urgent transportation or customer issues to the appropriate departments.
• Maintain daily shipment reports, appointment schedules, and tracking spreadsheets.
• Follow up with carriers to ensure appointments are met and deliveries are completed.
• Build strong relationships with key customers and transportation partners.
• Support the logistics team with daily operational tasks

Qualifications

• Strong communication and customer service skills
• Excellent organization and time management
• Attention to detail and accuracy
• Shipment tracking and appointment scheduling
• Problem solving and issue resolution
• Strong follow up and multitasking abilities
• Proficient in Microsoft Excel, Outlook, and Word
• Ability to work in a fast paced environment

Requirements

• High school diploma or equivalent
• 3- 6 years of experience in logistics, transportation and customer services preferred
• Experience scheduling delivery appointments preferred
• Familiarity with retail customer portals such as Walmart, Target, Costco, Amazon, Sam's Club, or BJ's
• Experience working with carriers, customers, and internal teams
• Ability to manage multiple shipments and meet deadlines
• Strong written and verbal communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.