Load Planner (Bilingual - Korean)

SBT Global, Inc.; Fullerton (CA); On-site; USD 28,413 - 40,467; Full time

Job summary

A logistics service provider based in Fullerton, California, is seeking a professional responsible for managing customer relations and daily operations in the logistics sector. The ideal candidate will have a high school diploma (GED preferred), experience in FTL/LTL transportation, and strong customer service skills. This role involves coordinating shipments, providing quotations, and ensuring operational compliance. Proficiency in MS Office and bilingual abilities (Korean preferred) will be advantageous.

Qualifications

• Years of experience in FTL/LTL transportation dispatching or operations in logistics industry required.
• Self-motivated and works well under pressure with minimal supervision.
• Strong customer service and negotiating skills needed.

Responsibilities

• Serve as the main contact for customer relations and manage daily operations.
• Request quotations with carriers and negotiate spot rates.
• Communicate daily with customers, carriers, and internal staff.

Skills

Customer service

Negotiation

Analytical skills

Problem solving

Organization

Communication

Detail-oriented

Bilingual (Korean)

Education

High School Diploma or GED Required

Bachelor Degree Preferred

Tools

MS Office (Excel, PowerPoint, Word, Outlook)

Job description

Company Description

On-site

Pay: $25/Hr

Job Description

• Serve as the main contact for customer relations
• Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
• Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)
• Excellent customer service in all aspects from booking to cargo delivery on time
• Request for quotation with carriers and negotiate the spot rates
• Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
• Communicate daily with customers, carriers, and internal staff
• Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact
• Follow up any account issues and communicate/liaison with management to implement/drive solutions
• Analyze service and cost data for actions or recommendations for business improvement
• Report required for service failure, claim, damage, and any other irregularities
• Accuracy of data entry into systems
• Monitor trends and report changes to management

Qualifications

• High School Diploma or GED Required; Bachelor Degree Preferred
• Years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required
• Korean bilingual preferred
• Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook
• Self-motivated and works well under pressure with minimal supervision
• Highly organized with ability to manage multiple shipments, while paying close attention to detail
• Excellent analytical and problem solving skills
• Excellent verbal and written communication skills
• Strong customer service and negotiating skillsAppropriate phone and email manner with internal and external customers
• Warehouse and/or manufacturing knowledge preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.