Transportation Dispatch Coordinator

ACV Auctions; Buffalo (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

ACV Auctions is seeking a Transportation Admin - Dispatch Operations to support the Transportation department through dispatch-related tasks and high-quality customer service. The role involves assigning dispatch jobs, maintaining records, and collaborating with carriers, customers, and internal teams.

The position requires at least 6 months in customer service or administrative work, a High School Diploma or GED, and strong communication and organizational skills.

Qualifications

• Minimum 6 months experience in customer service, administrative or clerical work, or transportation industry.
• High School Diploma or GED required.
• Strong written and verbal communication and organizational skills.

Responsibilities

• Actively support the customer experience and dispatch operations.
• Triage inquiries from customers and carriers; process transactions for timely resolutions.
• Maintain accurate records in Salesforce, load boards, and related systems.
• Collaborate with carriers, customers, and internal teams to ensure smooth dispatches.
• Provide proactive communication and issue escalation as needed.

Skills

Customer service

Administrative work

Transportation industry

Problem solving

Teamwork

Communication skills

Organizational skills

Microsoft Office / G Suite

Salesforce

Education

HS Diploma

GED

Tools

Salesforce

Job description

ACV Auctions is seeking a Transportation Admin - Dispatch Operations to support the Transportation department through dispatch-related tasks and high-quality customer service. The role involves assigning dispatch jobs, maintaining records, and collaborating with carriers, customers, and internal teams.

The position requires at least 6 months in customer service or administrative work, a High School Diploma or GED, and strong communication and organizational skills.