Transportation Admin, Dispatch Operations 8:30a-5p

Acv-Auctions; Buffalo (NY); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

ACV Auctions is seeking a Transportation Admin - Dispatch Operations to support the Transportation department through dispatch-related tasks and high-quality customer service. The role involves assigning dispatch jobs, maintaining records, and collaborating with carriers, customers, and internal teams.

The position requires at least 6 months in customer service or administrative work, a High School Diploma or GED, and strong communication and organizational skills.

Formación

• Minimum 6 months experience in customer service, administrative or clerical work, or transportation industry.
• High School Diploma or GED required.
• Strong written and verbal communication and organizational skills.

Responsabilidades

• Actively support the customer experience and dispatch operations.
• Triage inquiries from customers and carriers; process transactions for timely resolutions.
• Maintain accurate records in Salesforce, load boards, and related systems.
• Collaborate with carriers, customers, and internal teams to ensure smooth dispatches.
• Provide proactive communication and issue escalation as needed.

Conocimientos

Customer service

Administrative work

Transportation industry

Problem solving

Teamwork

Communication skills

Organizational skills

Microsoft Office / G Suite

Salesforce

Educación

HS Diploma

GED

Herramientas

Salesforce

Descripción del empleo

Who we are looking for:

The Transportation Admin - Dispatch Operations is responsible for supporting the Transportation department through dispatch-related tasks and assignments. This role utilizes processes and procedures established by the Transportation department to assign carriers to jobs, resolve routine issues, and provide high quality customer service. The Transportation Admin - Dispatch works with carriers, customers, and internal departments and Teammates to perform dispatch-related tasks. This role performs duties with moderate supervision.

Please note the following work schedule is required.

Monday 8:30 AM - 5:00 PM
Tuesday Off
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Sat 8:30 AM - 5:00 PM

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Triage customer and carrier inquiries; process transactions and communications to provide timely resolutions. Refer inquiries or tasks to appropriate Teammate(s).
• Process transactions to support operations and dispatching. Transactions may include assigning dispatch jobs, expediting operations surrounding transport orders, or assessing the needs of customers and carriers to ensure seamless orders; relegate and elevate transactions to appropriate Teammate(s).
• Build relationships with carriers, customers, and internal departments and Teammates.
• Resolve basic issues utilizing processes, procedures, and developing problem solving skills.
• Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, and other related systems or platforms.
• Work with team to maintain status of dispatched jobs. Connect with sellers, buyers, and carriers to provide continuous communication.
• Ensure transactions and records are accurate, up-to-date, and compliant.
• Collaborate with management and team to express ongoing issues or opportunities for improvement.
• Perform additional duties as assigned.

What you will need:

• Ability to read, write, speak, and understand English.
• High School Diploma or GED
• Minimum 6 months experience in customer service, administrative or clerical work, or transportation industry.
• Basic problem-solving ability
• Developing teamworking skills, including both internally and externally
• Proven customer service ability
• Communication and organizational skills
• Sense of urgency and self-motivation
• Familiarity with business technology, including Microsoft Office or G Suite. Salesforce experience a plus.

#LI-CG1