Auction Logistics Specialist

ACV Auctions; Buffalo (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

ACV Auctions in the Buffalo area is seeking a Transportation Specialist - Auction Services to support the Transportation department in coordinating lot sweeps, vehicle movements, and auction activities. You will collaborate with carriers, customers, and internal teams to resolve issues and improve efficiency.

Requirements include a High School Diploma or GED and 1–2 years of customer service or transportation experience, plus proficiency with Microsoft Office, G Suite, and Salesforce.

Qualifications

• 1-2 years of experience in customer service or transportation.
• Strong communication and problem-solving skills.
• Proficient with MS Office or G Suite and Salesforce.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Triage seller and lot sweep-related inquiries; manage transactions and communications to provide timely resolutions.
• Ensure the timely removal of vehicles from designated partner locations; coordinate with transporters, storage partners, and customers.
• Partner with Major Accounts and Product & Technology teams to identify and implement upgraded processes and continuous improvements.
• Proactively locate and vet transportation services and storage yards; manage relationships and retain quality services.
• Utilize Salesforce to track and document transportation services and storage yard network.
• Adjust pricing and assign carriers for cost-effective and timely vehicle movement.
• Collaborate with sellers, buyers, and carriers to determine statuses of transport jobs.
• Negotiate cost-effective contract rates with high-volume carrier partners.
• Update and review status of aged inventory; report findings to Abandoned Vehicles team.
• Coordinate with Payments team to reconcile partner invoices.
• Perform additional duties as assigned.

Skills

Customer service

Teamwork

Communication

Problem solving

Organizational skills

Sense of urgency

English proficiency

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Office

G Suite

Job description

ACV Auctions in the Buffalo area is seeking a Transportation Specialist - Auction Services to support the Transportation department in coordinating lot sweeps, vehicle movements, and auction activities. You will collaborate with carriers, customers, and internal teams to resolve issues and improve efficiency.

Requirements include a High School Diploma or GED and 1–2 years of customer service or transportation experience, plus proficiency with Microsoft Office, G Suite, and Salesforce.