Transportation Customer Success Lead - Remote

3PL Hub Inc.; Georgia; Remote; USD 110,000 - 160,000; Full time

Job summary

Exol is seeking a Manager, Customer Success Transportation to join our team. You will own transportation-focused customer relationships, work with carrier and final-mile clients, and drive operational outcomes through Exol's Robotic Logistics Platform.

You will lead senior customer engagements, develop account plans, review performance against KPIs, and partner with Sales, Finance, and Operations to renew agreements, optimize service levels, and expand business with strategic accounts.

Qualifications

• Bachelor’s degree in business or related field.
• 8+ years in transportation, 3PL, or carrier management.
• Experience with TMS, CRM, and WMS tools.

Responsibilities

• Own transportation-focused accounts and build trusted relationships.
• Develop account plans to improve network performance.
• Lead business reviews and track KPIs & SLAs.
• Support renewals, rate discussions, and cross-sell opportunities.
• Coordinate onboarding for new accounts and system integrations.
• Share insights with product and success teams.
• Maintain up-to-date account documentation.

Skills

Transport/CS

Account management

CRM proficiency

Analytical skills

Education

Bachelor's degree in Business/SCM/Logistics

Tools

TMS platforms

CRM systems

Microsoft Office

WMS systems

Job description

Exol is seeking a Manager, Customer Success Transportation to join our team. You will own transportation-focused customer relationships, work with carrier and final-mile clients, and drive operational outcomes through Exol's Robotic Logistics Platform.

You will lead senior customer engagements, develop account plans, review performance against KPIs, and partner with Sales, Finance, and Operations to renew agreements, optimize service levels, and expand business with strategic accounts.