Senior Enterprise Customer Success Leader (B2B)

Exol; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Exol is seeking a Manager, Customer Success B2B to own strategic enterprise relationships and help CPG, grocery, and F&B customers achieve operational objectives through Exol’s Robotic Logistics Platform. This senior IC role handles complex, multi-year agreements, renewals, and growth opportunities in a fast-paced environment.

The Customer Success team partners across Sales, Legal, Finance, Operations, Engineering, and Technology to deliver measurable outcomes and drive enterprise partnerships.

Qualifications

• Minimum of 8 years of related experience or equivalent work experience.
• Experience supporting Consumer Packaged Goods, grocery, or food and beverage operations.
• Demonstrated success managing complex, multi-stakeholder enterprise accounts.
• Experience leading contract renewals, commercial negotiations, and SOWs.
• Strong executive communication, presentation, negotiation, and cross-functional leadership.

Responsibilities

• Serve as the senior relationship owner for a portfolio of strategic B2B enterprise accounts.
• Develop and execute strategic account plans aligned with Exol's priorities.
• Lead executive business reviews and monitor account health against KPIs and SLAs.
• Manage renewals, multi-year agreements, SOWs, pricing structures, and commitments with Sales, Legal, and Finance.
• Drive retention and net revenue growth through expansion, cross-sell, and optimization opportunities.
• Coordinate onboarding and implementation for large-scale accounts across functions.
• Maintain accurate customer documentation and share best practices with the team.

Skills

Enterprise account management

Executive relationships

Strategic account planning

Contract renewals & negotiations

Cross-functional leadership

Education

Bachelor's degree in Business, Supply Chain, Logistics, Operations Management, or related field

Tools

CRM platforms

Microsoft Office

WMS/TMS

Job description

Exol is seeking a Manager, Customer Success B2B to own strategic enterprise relationships and help CPG, grocery, and F&B customers achieve operational objectives through Exol’s Robotic Logistics Platform. This senior IC role handles complex, multi-year agreements, renewals, and growth opportunities in a fast-paced environment.

The Customer Success team partners across Sales, Legal, Finance, Operations, Engineering, and Technology to deliver measurable outcomes and drive enterprise partnerships.