Manager, Customer Success Transportation

Symbotic; Wilmington (MA); Remote; USD 120,000 - 180,000; Full time

Job summary

Exol is seeking a Manager, Customer Success Transportation to own transportation-focused relationships and drive retention and growth. You will manage senior accounts, develop strategic plans, and oversee renewals and rate discussions in partnership with Sales and Finance.

The role requires 8+ years in transportation-related roles, TMS/WMS familiarity, and strong cross-functional collaboration skills. Travel up to 30% is expected, with potential remote work options.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, Transportation, Operations Management, or related field.
• 8+ years in transportation, carrier management, freight, 3PL or related customer-facing roles.
• Experience with TMS platforms, carrier compliance, and transportation network operations.
• Strong ability to translate performance data into client-facing insights.

Responsibilities

• Own transportation-focused accounts and build trusted customer relationships.
• Lead account plans targeting network performance, objectives, and growth.
• Conduct business reviews, monitor KPIs and SLAs, and manage renewals.
• Identify cross-sell, automation, and continuous improvement opportunities.
• Coordinate onboarding for new transportation and carrier accounts and system integrations.
• Serve as transportation SME, share trends with CS and Product teams.

Skills

Operational excellence

Analytical thinking

Problem solving

Effective communication

Cross-functional collaboration

CRM proficiency

TMS/WMS knowledge

Data-driven insights

Education

Bachelor’s degree in Business / Supply Chain / Logistics / Transportation / Operations Management

Tools

CRM platforms

Microsoft Office

TMS or WMS systems

Job description

Who we areMore efficient. More accurate. More accessible. Exol is bringing industry-leading automation to businesses of all sizes through an innovative warehouse-as-a-service model.What we needExol is seeking a Manager, Customer Success Transportation to join our Customer Success team within our Customer Success organization. Your job will be to own transportation-focused customer relationships and help our carrier and final-mile logistics customers achieve their operational and business objectives through Exol’s Robotic Logistics Platform.This is a senior individual contributor role responsible for transportation-focused accounts, strategic account planning, commercial stewardship, customer retention, operational performance, and partnership growth.What we doThe Customer Success organization partners with Exol customers throughout their journey, from implementation and onboarding through ongoing operations, renewal, and expansion. The team works across Sales, Finance, Operations, Engineering, Technology, and Product to deliver measurable customer outcomes and support the continued growth of Exol’s customer partnerships.Our Transportation team supports carrier and final-mile logistics operations, with a focus on transportation management, capacity planning, fleet and freight operations, network performance, TMS integration, and regulatory and compliance requirements.What you'll doServe as the relationship owner for a portfolio of transportation, carrier, and final-mile logistics accounts, building trusted partnerships with customers.Develop and execute account plans focused on transportation network performance, customer objectives, and growth opportunities.Lead recurring business reviews, monitor account health, and communicate performance against transportation KPIs and SLAs, including on-time performance, capacity utilization, and service disruptions.Support contract renewals, rate discussions, Statements of Work, and commercial agreements in partnership with Sales and Finance.Drive customer retention and growth by identifying cross-sell, automation, and continuous improvement opportunities.Coordinate rapid resolution of capacity shortfalls, delays, network issues, and other service disruptions with Operations.Coordinate onboarding and implementation activities for new transportation and carrier accounts, including TMS and system integrations.Serve as a transportation subject-matter expert, sharing customer feedback, industry trends, and operational best practices with Customer Success and Product teams.Maintain accurate customer documentation and ensure key account information, business reviews, and communications remain current and accessible.What you'll needBachelor’s degree in Business, Supply Chain, Logistics, Transportation, Operations Management, or a related field preferred.Minimum of 8 years of experience in transportation, carrier management, freight brokerage, fleet operations, 3PL, or a related customer-facing role.Working knowledge of TMS platforms, carrier compliance requirements, and transportation network operations.Experience managing customer relationships, operational KPIs, SLAs, renewals, and account growth.Strong operational, analytical, and problem-solving skills, with the ability to translate transportation performance data into customer-facing insights.Strong communication and cross-functional collaboration skills.Proficiency with CRM platforms, Microsoft Office, and reporting tools, with experience using TMS or WMS systems strongly preferred.Experience in warehouse automation, supply chain technology, or robotics environments preferred.Our EnvironmentUp to 30% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client locations and company HQ.Employees may be required to use a personal credit card for business travel expenses, which are reimbursed based on the program guidelines. Eligible employees may receive a corporate credit card based on role and travel requirements, but a personal credit card may be needed during onboarding until the corporate card is issued.#LI-NN1#LI-RemoteAbout ExolExol provides flexible and scalable outsourced warehouse services to meet the dynamic needs of the modern supply chain. We operate state-of-the-art distribution centers, allowing you to focus on your business while we handle the complexities of warehouse operations. For more information, visit www.exol.com.