Senior Transportation Success Manager

Symbotic; Wilmington (MA); Remote; USD 120,000 - 180,000; Full time

Job summary

Exol is seeking a Manager, Customer Success Transportation to own transportation-focused relationships and drive retention and growth. You will manage senior accounts, develop strategic plans, and oversee renewals and rate discussions in partnership with Sales and Finance.

The role requires 8+ years in transportation-related roles, TMS/WMS familiarity, and strong cross-functional collaboration skills. Travel up to 30% is expected, with potential remote work options.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, Transportation, Operations Management, or related field.
• 8+ years in transportation, carrier management, freight, 3PL or related customer-facing roles.
• Experience with TMS platforms, carrier compliance, and transportation network operations.
• Strong ability to translate performance data into client-facing insights.

Responsibilities

• Own transportation-focused accounts and build trusted customer relationships.
• Lead account plans targeting network performance, objectives, and growth.
• Conduct business reviews, monitor KPIs and SLAs, and manage renewals.
• Identify cross-sell, automation, and continuous improvement opportunities.
• Coordinate onboarding for new transportation and carrier accounts and system integrations.
• Serve as transportation SME, share trends with CS and Product teams.

Skills

Operational excellence

Analytical thinking

Problem solving

Effective communication

Cross-functional collaboration

CRM proficiency

TMS/WMS knowledge

Data-driven insights

Education

Bachelor’s degree in Business / Supply Chain / Logistics / Transportation / Operations Management

Tools

CRM platforms

Microsoft Office

TMS or WMS systems

Job description

Exol is seeking a Manager, Customer Success Transportation to own transportation-focused relationships and drive retention and growth. You will manage senior accounts, develop strategic plans, and oversee renewals and rate discussions in partnership with Sales and Finance.

The role requires 8+ years in transportation-related roles, TMS/WMS familiarity, and strong cross-functional collaboration skills. Travel up to 30% is expected, with potential remote work options.