Senior Transportation Customer Success Lead — Remote

Exol; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Exol is seeking a Manager of Customer Success Transportation to lead transportation-focused relationships within our Customer Success organization. You will own carrier and final-mile accounts, drive strategic account plans, and guide commercial stewardship to renewals and growth.

You will partner with Sales, Finance, Operations, and Product to optimize transportation performance, ensure compliance, and deliver measurable outcomes for customers and Exol’s logistics platform.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, Transportation, Operations Management, or a related field preferred.
• Minimum of 8 years of experience in transportation, carrier management, freight brokerage, fleet operations, 3PL, or a related customer-facing role.
• Working knowledge of TMS platforms, carrier compliance requirements, and transportation network operations.
• Experience managing customer relationships, operational KPIs, SLAs, renewals, and account growth.
• Strong operational, analytical, and problem-solving skills, with the ability to translate transportation performance data into customer-facing insights.
• Strong communication and cross-functional collaboration skills.
• Proficiency with CRM platforms, Microsoft Office, and reporting tools, with experience using TMS or WMS systems strongly preferred.
• Experience in warehouse automation, supply chain technology, or robotics environments preferred.

Responsibilities

• Serve as the relationship owner for a portfolio of transportation, carrier, and final-mile logistics accounts, building trusted partnerships with customers.
• Develop and execute account plans focused on transportation network performance, customer objectives, and growth opportunities.
• Lead recurring business reviews, monitor account health, and communicate performance against transportation KPIs and SLAs, including on-time performance, capacity utilization, and service disruptions.
• Support contract renewals, rate discussions, Statements of Work, and commercial agreements in partnership with Sales and Finance.
• Drive customer retention and growth by identifying cross-sell, automation, and continuous improvement opportunities.
• Coordinate rapid resolution of capacity shortfalls, delays, network issues, and other service disruptions with Operations.
• Coordinate onboarding and implementation activities for new transportation and carrier accounts, including TMS and system integrations.
• Serve as a transportation subject-matter expert, sharing customer feedback, industry trends, and operational best practices with Customer Success and Product teams.
• Maintain accurate customer documentation and ensure key account information, business reviews, and communications remain current and accessible.

Skills

Communication

Cross-functional collaboration

Analytical skills

Problem-solving

Education

Bachelor's degree in Business, Supply Chain, Logistics, Transportation, Operations Management, or related

Tools

TMS platforms

CRM platforms

Microsoft Office

Reporting tools

WMS systems

Job description

Exol is seeking a Manager of Customer Success Transportation to lead transportation-focused relationships within our Customer Success organization. You will own carrier and final-mile accounts, drive strategic account plans, and guide commercial stewardship to renewals and growth.

You will partner with Sales, Finance, Operations, and Product to optimize transportation performance, ensure compliance, and deliver measurable outcomes for customers and Exol’s logistics platform.