Senior Enterprise Customer Success Manager - Remote

Symbotic; Wilmington (MA); Remote; USD 120,000 - 180,000; Full time

Job summary

Exol is seeking a Manager, Customer Success B2B to own strategic enterprise relationships with CPG, grocery, and F&B customers using Exol’s Robotic Logistics Platform. You will drive retention, renewals, and net revenue growth, coordinating across operations, engineering, finance, and sales.

The ideal candidate has 8+ years in enterprise account leadership, strong negotiation skills, and experience with contract renewals and multi-year agreements.

Qualifications

• Bachelor’s degree required or equivalent experience in business, supply chain, logistics, or related field.
• 8+ years of experience in enterprise account management, customer success, or related role.
• Proven ability to lead complex, multi-stakeholder accounts and executive relationships.

Responsibilities

• Serve as senior relationship owner for a portfolio of strategic B2B enterprise accounts and executive sponsors.
• Develop and execute strategic account plans aligning customer objectives with Exol’s priorities.
• Lead executive business reviews, monitor account health, and report on KPIs and SLAs.

Skills

Executive communication

Presentation

Negotiation

Problem solving

Cross-functional leadership

Education

Bachelor’s degree in Business / Supply Chain / Logistics / Operations Management

Tools

CRM platforms

Microsoft Office

WMS

TMS

Reporting tools

Job description

Exol is seeking a Manager, Customer Success B2B to own strategic enterprise relationships with CPG, grocery, and F&B customers using Exol’s Robotic Logistics Platform. You will drive retention, renewals, and net revenue growth, coordinating across operations, engineering, finance, and sales.

The ideal candidate has 8+ years in enterprise account leadership, strong negotiation skills, and experience with contract renewals and multi-year agreements.