Transportation Customer Service Specialist I

Landstar; Rockford (IL); On-site; USD 21,683 - 29,797; Full time

Job summary

Landstar in Rockford, IL seeks a Customer Service Representative I (CSRI) to deliver excellent service to customers, agents, BCOs, and carriers. As the first point of contact, you will listen, respond, and provide basic solutions in a single call, while documenting interactions for teams to reference.

The role requires a high school diploma and 6 months of customer service experience, with preference for logistics familiarity.

Qualifications

• High school diploma or equivalent is required.
• 6 months of related customer service or call center experience preferred.
• Experience in transportation services or logistics is a plus.

Responsibilities

• Manage high volumes of inbound and outbound customer interactions via phone, email, chat and SMS across multiple lines of business.
• Respond to inquiries seeking general information on Landstar's services and processes.
• Identify and assess customer needs; resolve routine questions, issues, and complaints with standard solutions.
• Resolve most calls without escalation and avoid unnecessary transfers.
• Document interactions clearly in Talkdesk and other systems for follow-up.

Skills

Communication

Active listening

Time management

Multitasking

Documentation

Education

High school diploma or equivalent

Tools

Talkdesk

CRM systems

Job description

Landstar in Rockford, IL seeks a Customer Service Representative I (CSRI) to deliver excellent service to customers, agents, BCOs, and carriers. As the first point of contact, you will listen, respond, and provide basic solutions in a single call, while documenting interactions for teams to reference.

The role requires a high school diploma and 6 months of customer service experience, with preference for logistics familiarity.