Logistics CSR - Entry Level, Onsite Jacksonville

Landstar; Jacksonville (FL); On-site; USD 21,683 - 29,797; Full time

Job summary

Landstar is seeking a Customer Service Representative I to be onsite in Jacksonville, FL. You will be the first point of contact for customers, agents, BCOs and third-party carriers, handling inquiries and basic issues in a single call.

You will manage high volumes across phone, email, chat, and SMS, documenting interactions in Talkdesk and striving for quick, friendly resolutions while adhering to the schedule.

Qualifications

• High school diploma or equivalent.
• 6 months of related customer service or call center experience.
• Prior experience in transportation services or logistics is preferred.

Responsibilities

• Consistently manage high volumes of inbound and outbound customer interactions via phone, emails, chat and SMS across multiple lines of business/product lines.
• Respond to inquiries seeking general information on Landstar's services and processes.
• Identify and assess customer needs. Resolve routine questions, issues, and complaints by providing information and mostly standard solutions to customers, agents, BCOs and third-party carriers. Act in the capacity of a liaison between these parties during the resolution process.
• Able to resolve most calls without escalation while avoiding unnecessary transfers.
• Utilize Talkdesk and other systems to handle and accurately document interactions. Documentation must clearly summarize all issues and the resolution so that all parties are able to follow up with customers with complete knowledge of the situation.
• Adhere to assigned work schedule and flex as needed.]

Skills

Communication skills

Problem solving

Time management

Multitasking

Computer systems/technology skills

Active listening

Education

High school diploma or equivalent

6 months of related customer service or call center experience

Tools

Talkdesk

Job description

Landstar is seeking a Customer Service Representative I to be onsite in Jacksonville, FL. You will be the first point of contact for customers, agents, BCOs and third-party carriers, handling inquiries and basic issues in a single call.

You will manage high volumes across phone, email, chat, and SMS, documenting interactions in Talkdesk and striving for quick, friendly resolutions while adhering to the schedule.