Transportation Customer Service Specialist

Hermann Services; South Brunswick (NJ); On-site; USD 17,000 - 23,000; Full time

Job summary

Hermann Services in Monmouth Junction, NJ, is seeking a Customer Service Rep in Transportation to be the primary contact for clients, handling inquiries, updating shipments, and ensuring high service levels.

The role emphasizes strong communication, problem-solving, and teamwork, with responsibilities spanning order tracking, issue resolution, and collaboration with internal teams to keep transportation operations smooth and efficient.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Responding promptly and professionally to client inquiries via phone, email, and chat
• Tracking and monitoring shipments to ensure timely delivery
• Resolving issues and complaints in a timely and effective manner
• Collaborating with other departments to ensure smooth and efficient transportation operations
• Maintaining accurate records and documentation of all client interactions and transactions

Skills

Excellent communication

Interpersonal skills

Problem-solving

Teamwork

Independent work

Education

High school diploma or equivalent

Tools

MS Office

Customer service software

Job description

Hermann Services in Monmouth Junction, NJ, is seeking a Customer Service Rep in Transportation to be the primary contact for clients, handling inquiries, updating shipments, and ensuring high service levels.

The role emphasizes strong communication, problem-solving, and teamwork, with responsibilities spanning order tracking, issue resolution, and collaboration with internal teams to keep transportation operations smooth and efficient.