Warehouse Customer Service Specialist (Shipments)

Hermann Services, Inc.; Bordentown (NJ); On-site; USD 34,000 - 44,000; Full time

Job summary

Hermann Services, Inc. in Bordentown, NJ, is hiring a Customer Service Rep for our warehouse team to serve as the main contact for clients, handling inquiries, tracking shipments, and resolving issues with timely updates.

Ideal candidates have a high school diploma and 1+ year of customer service experience, with strong communication and problem-solving skills. You will work with internal teams to ensure efficient transportation services and accurate records.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience.
• Strong communication and interpersonal skills.
• Able to work independently and as part of a team.
• Good problem-solving and decision-making abilities.

Responsibilities

• Respond to client inquiries via phone, email, and chat promptly and professionally.
• Track and monitor shipments to ensure timely delivery.
• Resolve issues and complaints in a timely and effective manner.
• Collaborate with other departments to ensure smooth transportation operations.
• Maintain accurate records and documentation of all client interactions and transactions.

Skills

Excellent communication

Problem solving

Teamwork

Bilingual English & Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office

Customer service software

Job description

Hermann Services, Inc. in Bordentown, NJ, is hiring a Customer Service Rep for our warehouse team to serve as the main contact for clients, handling inquiries, tracking shipments, and resolving issues with timely updates.

Ideal candidates have a high school diploma and 1+ year of customer service experience, with strong communication and problem-solving skills. You will work with internal teams to ensure efficient transportation services and accurate records.