Warehouse Customer Service & Shipping Support

Hermann Forwarding; Bordentown (NJ); On-site; USD 23,000 - 32,000; Full time

Job summary

Hermann Forwarding invites applications for a Customer Service Rep in Bordentown, NJ. You will be the primary point of contact for clients, handling inquiries, resolving issues, and providing timely updates on shipments.

The role requires strong communication, problem-solving, and teamwork skills with 1+ years in customer service. Bilingual in English and Spanish is valued; knowledge of MS Office is advantageous.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Associate's or Bachelor's degree in Business Administration or related field (preferred).
• Experience in warehousing, transportation, or logistics (preferred).
• Proficiency in Microsoft Office and customer service software (preferred).
• Bilingual in English and Spanish (preferred).

Responsibilities

• Responding promptly and professionally to client inquiries via phone, email, and chat.
• Tracking and monitoring shipments to ensure timely delivery.
• Resolving issues and complaints in a timely and effective manner.
• Collaborating with other departments to ensure smooth and efficient transportation operations.
• Maintaining accurate records and documentation of all client interactions and transactions.

Skills

Communication

Problem solving

Interpersonal skills

Teamwork

Independent work

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate's or Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

Hermann Forwarding invites applications for a Customer Service Rep in Bordentown, NJ. You will be the primary point of contact for clients, handling inquiries, resolving issues, and providing timely updates on shipments.

The role requires strong communication, problem-solving, and teamwork skills with 1+ years in customer service. Bilingual in English and Spanish is valued; knowledge of MS Office is advantageous.