Warehouse Logistics Customer Support Specialist

Hermann Services; Bordentown (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Hermann Services is seeking a motivated Customer Service Rep to join our warehouse team in Bordentown, NJ. You will be the primary point of contact for clients, responsive to inquiries, tracking shipments, and ensuring timely updates with professionalism.

Ideal candidates have a high school diploma and 1+ year in customer service, with excellent communication skills and the ability to work both independently and within a team. Bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Responding promptly and professionally to client inquiries via phone, email, and chat.
• Tracking and monitoring shipments to ensure timely delivery.
• Resolving issues and complaints in a timely and effective manner.
• Collaborating with other departments to ensure smooth and efficient transportation operations.
• Maintaining accurate records and documentation of all client interactions and transactions.

Skills

Customer service

Communication

Problem solving

Teamwork

Independent work

Education

High school diploma or equivalent

Associate's or Bachelor's degree (preferred)

Tools

Microsoft Office

Customer service software

Job description

Hermann Services is seeking a motivated Customer Service Rep to join our warehouse team in Bordentown, NJ. You will be the primary point of contact for clients, responsive to inquiries, tracking shipments, and ensuring timely updates with professionalism.

Ideal candidates have a high school diploma and 1+ year in customer service, with excellent communication skills and the ability to work both independently and within a team. Bilingual English/Spanish is a plus.