Customer Service Specialist – Warehouse & Logistics

Hermann-Forwarding; Bordentown Township (NJ); On-site; USD 23,000 - 32,000; Full time

Job summary

Hermann-Forwarding in Bordentown, NJ is seeking a Customer Service Rep Warehouse to serve as the primary contact for clients, answer inquiries, track shipments, and ensure timely updates and high-quality service.

The role requires a high school diploma, 1+ year in customer service, strong communication, and the ability to work independently or as part of a team; bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Responding promptly and professionally to client inquiries via phone, email, and chat.
• Tracking and monitoring shipments to ensure timely delivery.
• Resolving issues and complaints in a timely and effective manner.
• Collaborating with other departments to ensure smooth and efficient transportation operations.
• Maintaining accurate records and documentation of all client interactions and transactions.

Skills

Communication

Problem-solving

Teamwork

Education

High school diploma

Tools

Microsoft Office

Job description

Hermann-Forwarding in Bordentown, NJ is seeking a Customer Service Rep Warehouse to serve as the primary contact for clients, answer inquiries, track shipments, and ensure timely updates and high-quality service.

The role requires a high school diploma, 1+ year in customer service, strong communication, and the ability to work independently or as part of a team; bilingual English/Spanish is a plus.