Transportation Customer Service Coordinator (Hybrid)

SnapLock Industries, Inc.; Bolingbrook (IL); Hybrid; USD 33,062 - 35,128; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401k & Company provided match

Paid Time Off

Job summary

A leading flooring solutions provider is seeking a Customer Service Coordinator to support the Transportation Sales Team. This hybrid role requires strong communication and organizational skills, alongside 3 years of customer service experience. The ideal candidate will manage inquiries and order processing while contributing to team efforts aimed at enhancing customer experience. Competitive hourly rate and comprehensive benefits are offered.

Qualifications

• 3 years of experience in a Customer Service role.
• 2 years of experience with an ERP.

Responsibilities

• Provide daily support to the Transportation Sales Team.
• Assist in compiling basic reports and data.
• Respond to customer inquiries promptly.
• Enter and manage purchase orders in an ERP system.
• Communicate project timelines and shipping dates.
• Participate in team efforts to improve processes.
• Address customer concerns professionally.

Skills

Effective verbal & written communication skills

Strong problem solving and decision-making skills

Solid organizational and prioritization skills

Strong computer skills including proficiency in Microsoft Office

Education

High School diploma or equivalent

Some college preferred

Tools

ERP systems

Job description

A leading flooring solutions provider is seeking a Customer Service Coordinator to support the Transportation Sales Team. This hybrid role requires strong communication and organizational skills, alongside 3 years of customer service experience. The ideal candidate will manage inquiries and order processing while contributing to team efforts aimed at enhancing customer experience. Competitive hourly rate and comprehensive benefits are offered.