Transportation Customer Care Coordinator | Fast-Paced Ops

Specialized Transportation Services Inc; Smyrna (TN); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Competitive pay up to $60,000 based on experience

Profit-sharing opportunities

Medical benefits

Paid holidays, PTO, and sick time

401(k) with company match

Job summary

Specialized Transportation Services Inc, located in Smyrna, TN, is seeking a full-time Transportation Customer Service Coordinator. This role involves closely working with drivers and customers to ensure smooth communication and accurate documentation.

The ideal candidate will have a strong customer service orientation, be proactive, and possess excellent organizational skills. Competitive pay up to $60,000 based on experience and additional perks like profit-sharing and 401(k) with a company match are offered.

Qualifications

• Transportation or logistics experience preferred.
• Positive attitude and team-oriented mindset.

Responsibilities

• Communicate with customers regarding shipment status and service issues.
• Support dispatch and operations teams with administrative tasks.
• Assist with freight billing and operational paperwork.
• Monitor load progress and update customers as needed.
• Coordinate with drivers and internal operations personnel.
• Help resolve customer concerns in a professional and timely manner.
• Maintain accurate records and documentation.

Skills

Strong customer service and communication skills

Ability to multitask and stay organized

Strong attention to detail

Proficient in computer and email skills

Tools

McLeod or TMS software experience

Job description

Specialized Transportation Services Inc, located in Smyrna, TN, is seeking a full-time Transportation Customer Service Coordinator. This role involves closely working with drivers and customers to ensure smooth communication and accurate documentation.

The ideal candidate will have a strong customer service orientation, be proactive, and possess excellent organizational skills. Competitive pay up to $60,000 based on experience and additional perks like profit-sharing and 401(k) with a company match are offered.