Customer Service Coordinator - Transport

SnapLock Industries, Inc.; Bolingbrook (IL); Hybrid; USD 33,062 - 35,128; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401k & Company provided match

Paid Time Off

Job summary

A leading flooring solutions provider is seeking a Customer Service Coordinator to support the Transportation Sales Team. This hybrid role requires strong communication and organizational skills, alongside 3 years of customer service experience. The ideal candidate will manage inquiries and order processing while contributing to team efforts aimed at enhancing customer experience. Competitive hourly rate and comprehensive benefits are offered.

Qualifications

• 3 years of experience in a Customer Service role.
• 2 years of experience with an ERP.

Responsibilities

• Provide daily support to the Transportation Sales Team.
• Assist in compiling basic reports and data.
• Respond to customer inquiries promptly.
• Enter and manage purchase orders in an ERP system.
• Communicate project timelines and shipping dates.
• Participate in team efforts to improve processes.
• Address customer concerns professionally.

Skills

Effective verbal & written communication skills

Strong problem solving and decision-making skills

Solid organizational and prioritization skills

Strong computer skills including proficiency in Microsoft Office

Education

High School diploma or equivalent

Some college preferred

Tools

ERP systems

Job description

Description

The Customer Service Coordinator will collaborate closely with the Gerflor Transportation Sales team in providing excellent customer service. Our Gerflor Transportation Sales team provides flooring solutions specifically engineered to meet requirements of Bus & Coach, Rail, Aviation and Marine industries.

1. Provide daily support to the Transportation Sales Team by assisting customers and resolving inquiries promptly.
2. Assist in compiling basic reports and data to support sales performance tracking.
3. Respond to customer inquiries with accurate and timely information, including basic product and service details.
4. Enter and manage purchase orders in an ERP system, and process invoicing for the sales territory.
5. Communicate project timelines and shipping dates to customers and internal teams to ensure all deadlines are met.
6. Participate in team efforts to improve processes and enhance the customer experience.
7. Attend meetings to stay informed and provide support as needed.
8. Address customer concerns professionally, escalating issues when appropriate.
9. Work closely with the Customer Experience Manager to ensure alignment with service standards and team goals.
10. Provide cross-functional support across all Gerflor products as needed.

Requirements

• High School diploma or equivalent required, some college preferred.
• 3 years of experience in a Customer Service role.
• 2 years of experience with an ERP.
• Strong computer skills including proficiency in Microsoft office with the ability to quickly learn job related software.
• Effective verbal & written communication skills.
• Strong problem solving and decision-making skills.
• Solid organizational and prioritization skills.

THIS IS A HYBRID OPPORTUNITY

Hourly Rate: $24.00 - 25.50 hourly
The base salary for this position may vary based on factors such as location, training, skills, and relevant experience. This position may include additional compensation in the form of bonus, incentive, or commissions. Bonus or incentive programs are subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

In addition, our comprehensive benefits include:

• Medical, Dental & Vision benefits.
• Flexible Spending and Health Savings Accounts.
• Company paid Life Insurance, Short and Long-Term Disability.
• Voluntary benefits include Legal, Identity Theft, Supp Life, Critical Illness, Accident, and Pet Insurance Programs.
• 401k & Company provided match.
• Paid Time Off, Paid Holidays and Parental Leave.
• Wellness Program, Service Awards, Educational Assistance, EAP, Product Discounts.

Gerflor USA creates and manufactures innovative, decorative and eco-responsible solutions for flooring and interior finishes. Leading the way in commercial flooring, Gerflor is the original manufacturer of homogeneous sheet flooring and resilient sports flooring. For more than 80 years in 100 countries, Gerflor continues to provide specialized resilient flooring solutions for designers, installers and facility managers who want on-trend, sustainable, and durable flooring products. From healthcare, retail, education, offices, sports, transportation and more Gerflor is the premier choice in flooring solutions. For more information, visit www.gerflorusa.com