Hybrid Global Order & Customer Experience Coordinator

Travelpro; Boca Raton (FL); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid work flexibility

Medical, Dental, Vision coverage

Health Savings Account

401(k) company match

Wellbeing programs

Employee-led engagement initiatives

Job summary

Travelpro is seeking a Customer Account Coordinator to support global order management and cross-functional operations across the United States, Europe, and Canada. You will coordinate shipments, maintain records, and drive process improvements to enhance customer experience.

The role sits at the center of customer experience and supply chain coordination, requiring strong organization, communication, and analytical skills. Hybrid work flexibility is offered along with comprehensive benefits.

Qualifications

• 2+ years of experience in customer service, order management, operations coordination, or administrative support.
• Experience working with ERP systems, EDI platforms, WMS systems, customer portals, or related technologies.
• Strong Microsoft Office proficiency, including Excel, Outlook, and Word.
• Knowledge of operational workflows, reporting, and customer service best practices.
• Experience supporting international or multi-region operations preferred.

Responsibilities

• Manage customer orders across the US, Europe, and Canada while ensuring compliance with shipping and account requirements.
• Coordinate shipment routing, logistics details, and customer account maintenance activities.
• Maintain operational reports, customer documentation, and system accuracy across platforms.
• Resolve operational and order-related issues to support customer satisfaction and department goals.
• Support workflow optimization and operational improvement initiatives.

Skills

Organized

Analytical

Detail-oriented

Cross-functional collaboration

Strong communicator

Tools

ERP systems

EDI platforms

WMS systems

Microsoft Office

Job description

Travelpro is seeking a Customer Account Coordinator to support global order management and cross-functional operations across the United States, Europe, and Canada. You will coordinate shipments, maintain records, and drive process improvements to enhance customer experience.

The role sits at the center of customer experience and supply chain coordination, requiring strong organization, communication, and analytical skills. Hybrid work flexibility is offered along with comprehensive benefits.