Transportation Coordinator/Planner

Aquent (United States); Orrville (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Aquent partners with a renowned leader in the consumer goods industry, seeking a Transportation & Logistics Coordinator to ensure on-time delivery across a nationwide distribution network. You will monitor shipments, resolve issues with carriers and warehouses, provide timely status updates, and document milestones in the TMS to protect customer experience.

Collaborate with planning analysts for corrective actions and service improvements.

Qualifications

• Bachelor’s degree in a related field required.
• At least 1 year of hands-on experience in Transportation, Logistics, or broader Supply Chain operations.
• Strong communication skills, both written and verbal.
• Proven problem-solving and analytical abilities for complex issues.
• Excellent time management and organizational skills in fast-paced environments.
• Collaborative mindset and ability to work within a large, diverse team.

Responsibilities

• Monitor open shipments to identify delays, risks, or failures in pickups and deliveries.
• Investigate and resolve shipment issues with carriers, warehouses, and internal teams.
• Provide timely status updates and maintain visibility for stakeholders during disruptions.
• Document shipment milestones and exceptions in the Transportation Management System (TMS).
• Coordinate corrective actions with carriers, warehouses, and customer teams to mitigate impact.
• Assist with escalation protocols for high-risk transportation issues.

Skills

Excellent communication

Problem solving

Time management

Analytical abilities

Collaborative team player

Education

Bachelor’s degree in Supply Chain, Logistics, Business, or related field

Tools

Excel

Outlook

Word

Job description

Aquent is partnering with a renowned leader in the consumer goods industry, a company celebrated for its iconic brands and unwavering commitment to delivering quality products to households everywhere. This organization prides itself on operational excellence and a dynamic supply chain that ensures their beloved products reach customers efficiently and reliably.

Are you a proactive problem-solver with a passion for logistics and ensuring seamless operations? We are seeking a dedicated individual to join our client’s dynamic supply chain team. In this pivotal role, you will be at the forefront of ensuring timely product delivery, directly impacting customer satisfaction and the efficiency of a vast distribution network. Your keen eye for detail and ability to navigate complex logistical challenges will be instrumental in keeping products moving and delighting consumers nationwide!

What You’ll Do:

• Proactively monitor open shipments to identify potential delays, risks, or failures in pickups and deliveries.
• Investigate and resolve shipment issues by collaborating directly with carriers, warehouse sites, and various internal teams.
• Provide critical, timely status updates and maintain clear visibility for all stakeholders affected by transportation disruptions.
• Ensure meticulous documentation of shipment milestones and exceptions within the Transportation Management System (TMS).
• Effectively resolve transportation exceptions, including missed pickups, late deliveries, appointment modifications, and carrier-related challenges.
• Coordinate swift corrective actions with carriers, warehouses, customer teams, and internal partners to mitigate impact.
• Adhere to established escalation protocols for high-risk or unresolved transportation issues, ensuring prompt resolution.
• Support essential recovery actions to minimize service failures, avoid penalties, and protect customer experience.
• Independently authorize strategic incremental transportation spend (e.g., hot swaps, expedites, spot market solutions) to safeguard on-time delivery performance.
• Perform targeted load tendering support for recovery scenarios, such as re-tendering rejected loads or managing offline shipments.
• Execute load coverage actions precisely when necessary to resolve active exceptions and maintain flow.
• Collaborate closely with planning analysts to ensure complete alignment with overall transportation strategies.
• Document all transportation issues, their root causes, and resolutions to contribute to comprehensive performance reporting.
• Identify recurring logistical challenges and provide valuable input to planning and performance teams for preventative strategy development.
• Contribute to key service-focused Key Performance Indicators (KPIs) such as on-time delivery, penalty fee mitigation, exception frequency and response times.

What You’ll Bring:

• A Bachelor’s degree in Supply Chain Management, Logistics, Business, or a related field.
• At least 1 year of hands‑on experience in Transportation, Logistics, or broader Supply Chain operations.
• Exceptional communication skills, both written and verbal, enabling clear and effective stakeholder interactions.
• Strong problem‑solving and analytical abilities to dissect complex issues and drive efficient resolutions.
• Excellent time management and organizational skills, with the ability to prioritize effectively in a fast‑paced environment.
• A collaborative spirit and the ability to thrive as an integral part of a large, diverse team.

Bonus Points For:

• Previous experience within a Third‑Party Logistics (3PL) provider or a Consumer Packaged Goods (CPG) transportation organization.
• Proficiency and existing experience utilizing Microsoft Office Tools (e.g., Excel, Outlook, Word).