Transportation Coordinator

zTrip TN; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO & holidays

401k match

Career advancement

Stable employment

Team environment

Job summary

zTrip is seeking a reliable Transportation Coordinator to join our operations team in Nashville to manage daily transportation activities and communicate with drivers, ensuring safe and dependable service for passengers.

You will play a pivotal role in coordinating trips, monitoring activity, and providing exceptional customer service in a fast-paced environment. This position offers growth, competitive pay, and a team-focused workplace.

Qualifications

• High School Diploma or GED is required.
• Experience in transportation, dispatching, scheduling, logistics, customer service, or related field preferred.
• Strong communication and interpersonal skills are essential.
• Proficiency with Microsoft Office including Outlook and Excel.

Responsibilities

• Assign and coordinate passenger trips to drivers to ensure efficient service delivery.
• Monitor daily transportation activity and make real-time adjustments as needed.
• Communicate trip assignments, schedule updates, and operational information to drivers.
• Help maintain on-time pickups and drop-offs while meeting company service standards.
• Respond promptly to service changes, driver requests, and customer needs.
• Support efficient fleet utilization and operational performance.

Skills

Communication

Interpersonal skills

Multitasking

Organizational skills

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Excel

Transportation management systems

Job description

Transportation Coordinator

Coordinate Service. Support Drivers. Keep the City Moving.

Join the Team at zTrip

zTrip, one of North America's leading transportation providers, is seeking a reliable, organized, and service-oriented Transportation Coordinator to join our operations team. In this key role, you'll help manage daily transportation activities, communicate with drivers, and ensure passengers receive safe, efficient, and dependable service.

If you're a strong communicator who excels at multitasking, problem-solving, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the transportation industry.

What We Offer as a Transportation Coordinator:

• Competitive pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO) and Holiday Pay
• 401(k) with Company Match
• Career advancement opportunities
• Stable, year-round employment
• Supportive and team-oriented work environment

Schedule: Monday-Friday, 8:00 AM-5:00 PM

What You'll Do as a Transportation Coordinator:

Transportation & Fleet Coordination

• Assign and coordinate passenger trips to drivers to ensure efficient service delivery
• Monitor daily transportation activity and make real-time adjustments as needed
• Communicate trip assignments, schedule updates, and operational information to drivers
• Help maintain on-time pickups and drop-offs while meeting company service standards
• Respond promptly to service changes, driver requests, and customer needs
• Support efficient fleet utilization and operational performance

Driver & Customer Support

• Serve as a central communication point between drivers, passengers, and management
• Provide drivers with trip details, route support, and operational assistance
• Handle customer inquiries professionally and efficiently
• Assist in resolving service concerns and transportation-related issues
• Deliver exceptional customer service through clear communication and timely follow-up

Administrative & Operational Support

• Maintain accurate transportation records, trip details, and operational documentation
• Monitor service performance and daily activity reports
• Assist with reporting, data entry, and operational tracking
• Work closely with management and team members to support daily operational goals
• Identify opportunities to improve service efficiency and customer satisfaction

Qualifications of a Transportation Coordinator:

• High School Diploma or GED required
• Previous experience in transportation, dispatching, scheduling, logistics, customer service, call center operations, or a related field preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to stay calm and effective in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Experience with transportation management systems, routing software, or fleet operations is a plus

Why Join zTrip?

• Join one of North America's largest transportation networks
• Play a critical role in supporting drivers and serving passengers
• Work in a dynamic environment where every day is different
• Be part of a company committed to customer satisfaction and operational excellence
• Enjoy long-term career stability and professional growth opportunities
• Make a direct impact on the quality and reliability of transportation services in your community