Entry Level Dispatcher

zTrip Indy; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health benefits (Medical, Dental, Visn

Life Insurance

PTO and Holidays

401(k) with company match

Career advancement opportunities

Stable year-round employment

Supportive team

Job summary

zTrip Indy is seeking an entry-level Dispatcher to join our operations team in Indianapolis. You will coordinate daily transportation services, assist drivers, and support smooth operations to ensure passengers receive safe, dependable transportation.

Schedule is Monday–Friday, 8:00 AM–5:00 PM. Benefits include health coverage, PTO, and 401(k) with company match. This is a great entry point for problem-solvers who enjoy fast-paced teamwork.

Qualifications

• High School Diploma or GED required.
• Experience in customer service, dispatching, call center or administrative roles is helpful but not required.
• Strong communication and interpersonal skills; ability to multitask.
• Excellent organizational skills and attention to detail.

Responsibilities

• Coordinate driver schedules and trip assignments to meet customer needs.
• Communicate service updates to drivers and internal teams.
• Monitor driver activity and ensure timely service.
• Provide drivers with route and trip information as needed.
• Support operations by resolving routine issues and questions.

Skills

Communication skills

Multitasking

Organizational skills

Problem-solving

Attention to detail

Teamwork

Calm under pressure

Education

High School Diploma or GED

Tools

Microsoft Office

Data entry systems

Dispatch software

Job description

Coordinate Trips. Support Drivers. Keep Transportation Moving.

zTrip, one of North America's leading transportation providers, is looking for a reliable, organized, and customer-focused Dispatcher to join our operations team. In this entry-level role, you'll help coordinate daily transportation services, assist drivers, and support the smooth flow of operations to ensure passengers receive safe, dependable transportation.

This is a great opportunity for someone who enjoys problem-solving, communicating with people, and working in a fast-paced environment where every day is different.

What We Offer as a Dispatcher:

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO) and Holiday Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• Stable, Year-Round Employment
• Supportive and Team-Oriented Work Environment

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

What You'll Do as a Dispatcher:

Driver & Trip Coordination

• Communicate with drivers throughout the day regarding trip assignments and service updates.
• Assist with coordinating transportation schedules to meet customer needs.
• Monitor driver activity and help ensure timely service.
• Provide drivers with route and trip information as needed.
• Respond to operational questions and support requests.

Customer & Operations Support

• Help coordinate transportation services and address scheduling changes.
• Communicate service updates to drivers and internal team members.
• Assist in resolving routine service issues and operational challenges.
• Work closely with dispatch, customer service, and management teams to keep operations running smoothly.
• Support service excellence by ensuring accurate and timely communication.

Administrative Responsibilities

• Maintain accurate records of trips, driver activity, and daily operations.
• Perform data entry and update information within company systems.
• Assist with reports and documentation as needed.
• Monitor schedules and communicate any concerns to management.
• Help ensure operational information is accurate and up to date.

Qualifications of a Dispatcher:

• High School Diploma or GED required.
• Previous customer service, dispatching, call center, transportation, logistics, or administrative experience is helpful but not required.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Basic computer skills, including Microsoft Office applications.
• Strong attention to detail and problem-solving skills.
• Dependable, punctual, and team-oriented.

Why Join zTrip?

• Start your career with one of North America's largest transportation providers.
• Gain valuable experience in transportation and operations management.
• Work with a supportive team that values growth and development.
• Enjoy opportunities for advancement within a growing organization.
• Help drivers and passengers receive the support they need every day.
• Play an important role in delivering safe and reliable transportation services to your community.