Customer Service Representative

zTrip FTC; Fort Collins (CO); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Insurance benefits

PTO & holidays

401(k) match

Career advancement

Supportive environment

Ongoing training

Job summary

zTrip is hiring a Customer Service Representative in Fort Collins, CO. You will be the primary contact for passengers and drivers, delivering friendly, professional assistance and clear information in a fast-paced environment.

You will handle ride details, updates, and service requests, coordinate with dispatch, and help ensure a smooth, safe experience. We offer competitive hourly pay, benefits, PTO, a 401(k) plan, and opportunities for career growth.

Qualifications

• Previous experience in customer service, call center operations, transportation, hospitality, retail, or a related field preferred.
• Strong verbal and written communication skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Ability to remain professional and productive in a fast-paced environment.
• Strong attention to detail and commitment to customer satisfaction.
• Experience with transportation, dispatch, or customer service software is a plus.
• Valid driver's license required.

Responsibilities

• Provide outstanding customer service to passengers and drivers regarding transportation services and trip-related questions.
• Respond promptly and professionally to inquiries, concerns, and service requests.
• Assist customers with ride information, service updates, and general support needs.
• Communicate clearly and accurately regarding schedules, trip details, and service changes.
• Create positive customer experiences through friendly, solution-oriented interactions.
• Assist drivers by providing trip information, operational updates, and service support.
• Collaborate with dispatch and operations teams to help ensure smooth and efficient service delivery.
• Maintain accurate records of customer interactions, requests, and service details.
• Facilitate effective communication between customers, drivers, and internal departments.
• Support daily operational activities that contribute to customer satisfaction and service excellence.
• Address customer concerns and service issues in a timely and professional manner.
• Work with internal teams to identify solutions and resolve challenges efficiently.
• Remain calm and composed during high-volume periods and unexpected situations.
• Help improve the customer and driver experience through proactive support.
• Share feedback and recommendations that contribute to service improvements.

Skills

Customer service experience

Verbal and written communication

Organization and multitasking

Professional in fast-paced environment

Attention to detail

Transportation software experience

Valid driver's license

Job description

Customer Service Representative

Help Customers. Support Drivers. Deliver Exceptional Service.

Join the Team at zTrip

zTrip, North America's largest taxi transportation provider, operates more than 6,000 vehicles across 38 cities, delivering safe, reliable, and convenient transportation solutions every day. We are seeking a friendly, professional, and customer-focused Customer Service Representative to join our team in Fort Collins, CO.

In this role, you will be a key point of contact for both customers and drivers, ensuring every interaction is handled with care, professionalism, and efficiency. If you enjoy helping people, solving problems, and thriving in a fast-paced environment, we'd love to hear from you.

Schedule: Friday - Monday Hours: 10:00 AM - 8:00 PM (8-10 hour shifts)

What You'll Do as a Customer Service Representative

Customer Support & Communication

• Provide outstanding customer service to passengers and drivers regarding transportation services and trip-related questions
• Respond promptly and professionally to inquiries, concerns, and service requests
• Assist customers with ride information, service updates, and general support needs
• Communicate clearly and accurately regarding schedules, trip details, and service changes
• Create positive customer experiences through friendly, solution-oriented interactions

Driver & Operations Support

• Assist drivers by providing trip information, operational updates, and service support
• Collaborate with dispatch and operations teams to help ensure smooth and efficient service delivery
• Maintain accurate records of customer interactions, requests, and service details
• Facilitate effective communication between customers, drivers, and internal departments
• Support daily operational activities that contribute to customer satisfaction and service excellence

Problem Solving & Service Resolution

• Address customer concerns and service issues in a timely and professional manner
• Work with internal teams to identify solutions and resolve challenges efficiently
• Remain calm and composed during high-volume periods and unexpected situations
• Help improve the customer and driver experience through proactive support
• Share feedback and recommendations that contribute to service improvements

Qualifications

• Previous experience in customer service, call center operations, transportation, hospitality, retail, or a related field preferred
• Strong verbal and written communication skills
• Excellent organizational, multitasking, and problem-solving abilities
• Ability to remain professional and productive in a fast-paced environment
• Strong attention to detail and commitment to customer satisfaction
• Experience with transportation, dispatch, or customer service software is a plus
• Valid driver's license required
• Positive attitude and strong team-oriented mindset

What We Offer

• Competitive hourly pay
• Medical, dental, vision, and life insurance benefits
• Paid Time Off (PTO) and holiday pay
• 401(k) with company match
• Career advancement opportunities
• Supportive and collaborative work environment
• Ongoing training and professional development

Why Join zTrip?

• Be part of North America's largest taxi transportation network
• Help customers receive safe, dependable transportation services
• Work with a team committed to exceptional customer care
• Gain valuable experience in the transportation and mobility industry
• Make a meaningful impact on customers, drivers, and daily operations
• Build a rewarding career with a growing and innovative organization