Dispatcher

zTrip NVA; Norfolk (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Insurance benefits

PTO & holidays

401(k) match

Career advancement

Stable employment

Team environment

Job summary

zTrip is seeking a reliable Fleet Dispatcher to coordinate daily dispatch activities and support drivers in the field. You’ll help ensure safe, efficient, and dependable transportation services for passengers.

In this role you’ll communicate in real time, monitor fleet operations, and resolve issues quickly. A strong communicator with multitasking abilities will thrive in our fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Experience in dispatching, fleet operations, transportation, logistics, scheduling or customer service preferred.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Experience with dispatch software, GPS tracking or fleet monitoring platforms is a plus.
• Ability to coordinate multiple priorities in a fast-paced environment.

Responsibilities

• Dispatch and assign trips to drivers to ensure coverage and efficiency.
• Monitor fleet activity in real time and adjust as needed.
• Communicate trip changes and updates to drivers and management.
• Provide primary driver and customer support and resolve service issues.
• Maintain dispatch records and support reporting and metrics.

Skills

Strong communication

Organizational skills

Multitasking

Problem-solving

MS Office (Outlook, Word, Excel)

Dispatch software experience

GPS tracking / fleet systems

Education

High School Diploma or GED

Tools

Dispatch software

GPS tracking systems

Transportation management systems

Job description

Fleet Dispatcher

Coordinate Fleet Operations. Support Drivers. Keep the City Moving.

Join the Team at zTrip

zTrip, one of North America's leading transportation providers, is seeking a reliable, organized, and service-focused Fleet Dispatcher to join our operations team. In this critical role, you'll oversee daily dispatch activities, support drivers in the field, and help ensure passengers receive safe, efficient, and dependable transportation services.

If you're a strong communicator who thrives in a fast-paced environment and enjoys problem-solving, multitasking, and coordinating operations in real time, this is an excellent opportunity to build a rewarding career in transportation.

What We Offer as a Fleet Dispatcher:

• Competitive pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO) and Holiday Pay
• 401(k) with Company Match
• Career advancement opportunities
• Stable, year-round employment
• Supportive and team-oriented work environment

Schedule: Monday-Friday, 8:00 AM-5:00 PM

What You'll Do as a Fleet Dispatcher:

Fleet Dispatch & Operations Coordination

• Dispatch and assign trips to drivers to ensure efficient service and route coverage
• Monitor fleet activity in real time and make operational adjustments as needed
• Communicate trip assignments, schedule changes, and important operational updates to drivers
• Ensure timely pickups and drop-offs while maintaining company service standards
• Respond quickly to driver requests, service disruptions, and customer needs
• Monitor vehicle availability and support efficient fleet utilization
• Coordinate with field personnel to resolve operational challenges and service delays

Driver & Customer Support

• Serve as the primary communication link between drivers, passengers, and management
• Provide drivers with trip information, route assistance, and operational support
• Assist with driver questions, concerns, and service-related issues
• Address customer inquiries in a professional and timely manner
• Help resolve transportation issues to maintain high levels of customer satisfaction
• Deliver exceptional service through effective communication and follow-up

Administrative & Dispatch Support

• Maintain accurate dispatch records, trip information, and operational documentation
• Monitor daily service levels and dispatch performance metrics
• Assist with data entry, reporting, and operational tracking
• Work closely with management to support daily operational goals and service objectives
• Identify opportunities to improve dispatch efficiency and fleet performance
• Ensure dispatch procedures and company policies are consistently followed

What We're Looking for in a Fleet Dispatcher:

• High School Diploma or GED required
• Previous experience in dispatching, fleet operations, transportation, logistics, scheduling, customer service, or a related field preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to remain calm and make sound decisions in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Experience with dispatch software, GPS tracking systems, transportation management systems, or fleet monitoring platforms is a plus
• Ability to effectively coordinate multiple priorities while maintaining accuracy and efficiency

Why Join zTrip?

• Join one of North America's largest transportation networks
• Play a critical role in supporting drivers and managing daily fleet operations
• Work in a dynamic environment where every day presents new challenges and opportunities
• Be part of a company committed to operational excellence and customer satisfaction
• Enjoy long-term career stability and advancement opportunities
• Make a direct impact on the reliability and efficiency of transportation services in your community