Entry Level Dispatcher

zTrip; Indianapolis (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision, life insurance

PTO & holidays

401(k) with match

Career advancement

Year-round employment

Team oriented environment

Job summary

zTrip is seeking a reliable Dispatcher to join our operations team in Indianapolis. In this entry-level role, you'll coordinate daily transportation services, assist drivers, and support the smooth flow of operations to ensure passengers receive safe, dependable transportation.

You'll thrive on problem-solving, clear communication, and a fast-paced environment. The position offers stable, year-round employment, competitive pay, comprehensive benefits, and opportunities for career advancement

Qualifications

• High School Diploma or GED required.
• Experience in customer service or dispatching is helpful but not required.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Calm and professional demeanor in a fast-paced environment.
• Basic computer skills, including Microsoft Office.

Responsibilities

• Communicate with drivers regarding trip assignments and service updates.
• Assist with coordinating transportation schedules.
• Monitor driver activity and ensure timely service.
• Provide drivers with route and trip information.
• Respond to operational questions and support requests.
• Maintain accurate records of trips, driver activity, and daily operations.
• Perform data entry and update information within company systems.
• Assist with reports and documentation as needed.
• Monitor schedules and communicate concerns to management.

Skills

Strong communication

Organizational skills

Multitasking

Attention to detail

Team oriented

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Coordinate Trips. Support Drivers. Keep Transportation Moving.

zTrip, one of North America's leading transportation providers, is looking for a reliable, organized, and customer-focused Dispatcher to join our operations team. In this entry-level role, you'll help coordinate daily transportation services, assist drivers, and support the smooth flow of operations to ensure passengers receive safe, dependable transportation.

This is a great opportunity for someone who enjoys problem-solving, communicating with people, and working in a fast-paced environment where every day is different.

What We Offer as a Dispatcher:

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO) and Holiday Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• Stable, Year-Round Employment
• Supportive and Team-Oriented Work Environment

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

What You'll Do as a Dispatcher:

Driver & Trip Coordination

• Communicate with drivers throughout the day regarding trip assignments and service updates.
• Assist with coordinating transportation schedules to meet customer needs.
• Monitor driver activity and help ensure timely service.
• Provide drivers with route and trip information as needed.
• Respond to operational questions and support requests.

Customer & Operations Support

• Help coordinate transportation services and address scheduling changes.
• Communicate service updates to drivers and internal team members.
• Assist in resolving routine service issues and operational challenges.
• Work closely with dispatch, customer service, and management teams to keep operations running smoothly.
• Support service excellence by ensuring accurate and timely communication.

Administrative Responsibilities

• Maintain accurate records of trips, driver activity, and daily operations.
• Perform data entry and update information within company systems.
• Assist with reports and documentation as needed.
• Monitor schedules and communicate any concerns to management.
• Help ensure operational information is accurate and up to date.

Qualifications of a Dispatcher:

• High School Diploma or GED required.
• Previous customer service, dispatching, call center, transportation, logistics, or administrative experience is helpful but not required.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Basic computer skills, including Microsoft Office applications.
• Strong attention to detail and problem-solving skills.
• Dependable, punctual, and team-oriented.

Why Join zTrip?

• Start your career with one of North America's largest transportation providers.
• Gain valuable experience in transportation and operations management.
• Work with a supportive team that values growth and development.
• Enjoy opportunities for advancement within a growing organization.
• Help drivers and passengers receive the support they need every day.
• Play an important role in delivering safe and reliable transportation services to your community.