Transportation Communication Specialist - Care Coordination System

University of Vermont Medical Center; South Burlington (VT); On-site; USD 52,000 - 70,000; Full time

Job summary

The University of Vermont Medical Center in Vermont seeks a Transportation Communication Specialist to coordinate safe, rapid inter-hospital transport by ground or air within the UV Health region. You will ensure smooth, accurate relay of information between EMS agencies, referring providers, patients, and the Emergency Department.

You will work with the RTC Coordination Nurse and RTC Specialist to streamline communications, monitor arrivals, and support high‑stress environments, requiring

Qualifications

• High school diploma or equivalent; some college preferred.
• NREMT and licensed EMT/Advanced EMT/Paramedic within 2 years, OR Certification as Emergency Medical Dispatcher and Certified Flight Communicator within 12 months.
• Two years as ambulance or emergency dispatcher preferred.
• Six months to one year EMS experience preferred.
• Experience in service-related healthcare with strong customer interaction in high-paced, high-stress settings.
• Working knowledge of radio communications and computer dispatch.
• Working knowledge of medical terminology.

Responsibilities

• Coordinate appropriate, safe, rapid inter-hospital transport (ground and air) for UV Health region.
• Relay information smoothly and accurately between EMS agencies, referring providers, consumers, and the Emergency Department at UVMMC.

Skills

Radio communications

Computer dispatch

Medical terminology

Customer interaction

Education

High school diploma or equivalent

Some college preferred

NREMT or EMT/Paramedic license or ED Dispatcher / Flight Communicator certification timeline

Job description

In collaboration with the RTC Coordination Nurse and RTC Specialist, works to coordinate appropriate, safe, rapid and efficient inter-hospital transport. This includes both ground and air for patients within the University of Vermont Health region. The Transportation Communication Specialist is responsible for ensuring smooth, accurate, and efficient relay of information between EMS agencies, referring providers, consumers, and the Emergency Department at UVMMC.

Education:

• High school or equivalent required; some college preferred.
• Nationally registered (NREMT) and licensed EMT, Advanced EMT, or Paramedic required within two (2) years of employment OR Certification as an Emergency Medical Dispatcher and Certified Flight Communicator within 12 months.

Experience:

• Two (2) years experience as ambulance or emergency dispatcher preferred.
• Six (6) months to one (1) year experience in EMS working for EMS services preferred.
• Experience in service-related healthcare occupation, demonstrating proficiency in interacting with customers and ability to work in a high-paced, high-stress and dynamic environment.
• Must have working knowledge of radio communications and computer dispatch.
• Working knowledge of medical terminology.