Transportation Communication Specialist - Care Coordination System

UVM Health; Burlington (VT); On-site; USD 42,000 - 64,000; Full time

Job summary

The University of Vermont Health Network Transportation Coordination team coordinates inter-hospital transport (ground and air) within the UV Health region and ensures information is relayed accurately between EMS agencies, referring providers, consumers, and the UVMC Emergency Department.

We seek candidates with a high school diploma, some college, and EMS credentials (NREMT/EMT/Paramedic) or EMD certification with Flight Communicator within 12 months.

Qualifications

• High school diploma required; some college preferred.
• NREMT and licensed EMT, Advanced EMT, or Paramedic required within two (2) years of employment OR Certification as an Emergency Medical Dispatcher and Certified Flight Communicator within 12 months.
• Two (2) years experience as ambulance or emergency dispatcher preferred.
• Six (6) months to one (1) year experience in EMS working for EMS services preferred.
• Experience in service-related healthcare occupation, demonstrating proficiency in interacting with customers and ability to work in a high-paced, high-stress and dynamic environment.
• Must have working knowledge of radio communications and computer dispatch.
• Working knowledge of medical terminology.

Responsibilities

• Coordinate appropriate, safe, rapid and efficient inter-hospital transport (ground and air) for patients within the UV Health region.
• Relay information between EMS agencies, referring providers, consumers, and the Emergency Department at UVMMC to ensure smooth operations.

Skills

Radio communications

Computer dispatch

Medical terminology

Customer service

Education

High school diploma or equivalent

Some college coursework

NREMT licensed EMT/Advanced EMT/Paramedic

EMD certification and Flight Communicator certification

Job description

In collaboration with the RTC Coordination Nurse and RTC Specialist, works to coordinate appropriate, safe, rapid and efficient inter-hospital transport. This includes both ground and air for patients within the University of Vermont Health region. The Transportation Communication Specialist is responsible for ensuring smooth, accurate, and efficient relay of information between EMS agencies, referring providers, consumers, and the Emergency Department at UVMMC.

Education:

• High school or equivalent required; some college preferred.
• Nationally registered (NREMT) and licensed EMT, Advanced EMT, or Paramedic required within two (2) years of employment OR Certification as an Emergency Medical Dispatcher and Certified Flight Communicator within 12 months.

Experience:

• Two (2) years experience as ambulance or emergency dispatcher preferred.
• Six (6) months to one (1) year experience in EMS working for EMS services preferred.
• Experience in service-related healthcare occupation, demonstrating proficiency in interacting with customers and ability to work in a high-paced, high-stress and dynamic environment.
• Must have working knowledge of radio communications and computer dispatch.
• Working knowledge of medical terminology.