Transportation Communication Specialist - Care Coordination System

UVM Health - UVM Medical Center; South Burlington (VT); On-site; USD 42,000 - 62,000; Full time

Job summary

UVM Health - UVM Medical Center seeks a Transportation Communication Specialist to coordinate inter-hospital transports within the University of Vermont Health region, including ground and air for patients. You will relay information between EMS agencies, referring providers, consumers, and UVMMC's Emergency Department with accuracy and efficiency.

In collaboration with the RTC Coordination Nurse and RTC Specialist, you will manage high-paced communications, using radio and dispatch software to

Qualifications

• Two years ambulance or emergency dispatcher experience preferred.
• Six months to one year EMS experience preferred.
• Experience in service-related healthcare and ability to work in a high-stress environment.
• Working knowledge of radio communications and computer dispatch.
• Working knowledge of medical terminology.

Responsibilities

• Coordinate inter-hospital transports by ground and air within the UVMMC region.
• Relay accurate information between EMS agencies, referring providers, consumers and the ED.
• Maintain knowledge of radio communications and computer dispatch systems.
• Collaborate with the RTC Coordination Nurse and RTC Specialist.
• Ensure safe, rapid and efficient patient transfers.

Skills

Radio communications

Computer dispatch

Medical terminology

Education

High school diploma or equivalent; some college preferred

NREMT licensed EMT/Advanced EMT/Paramedic or EMT Dispatcher with Certification as Flight Communicator within 12 months

Job description

In collaboration with the RTC Coordination Nurse and RTC Specialist, works to coordinate appropriate, safe, rapid and efficient inter-hospital transport. This includes both ground and air for patients within the University of Vermont Health region. The Transportation Communication Specialist is responsible for ensuring smooth, accurate, and efficient relay of information between EMS agencies, referring providers, consumers, and the Emergency Department at UVMMC.

Education

• High school or equivalent required; some college preferred.
• Nationally registered (NREMT) and licensed EMT, Advanced EMT, or Paramedic required within two (2) years of employment OR Certification as an Emergency Medical Dispatcher and Certified Flight Communicator within 12 months.

Experience

• Two (2) years experience as ambulance or emergency dispatcher preferred.
• Six (6) months to one (1) year experience in EMS working for EMS services preferred.
• Experience in service-related healthcare occupation, demonstrating proficiency in interacting with customers and ability to work in a high-paced, high-stress and dynamic environment.
• Must have working knowledge of radio communications and computer dispatch.
• Working knowledge of medical terminology.